This topic

Does my profile need to be reset??

Deucalion — Sun, 12 Jul 2020 17:48:19 GMT

I’ve had issues with dropped connections and after months of phone calls and openreach engineers, I finally got an engineer that capped my speeds at a maximum of 55.00mbps and 10.00mbps. However when I log into BT hub website it’s showing the exact same speeds he set it at. Should it be different as on BT fibre 1 package of 50mbps max download and 10mbps max upload. When I’m on Ethernet I’m getting the full 55 which is 5mbps over the package maximum

Re: Does my profile need to be reset??

-Richie- — Sun, 12 Jul 2020 18:05:11 GMT

Fibre 1 is 55 mbps down and 10 mbps maximum (depending on your line and distance from the PCP), so if that's the speed you have then there's no issue, any faster would be Fibre 2 which is 80 mbps down and 20 mbps (depending on your line and distance from the PCP)

Re: Does my profile need to be reset??

Deucalion — Sun, 12 Jul 2020 18:15:20 GMT

Hi, not it’s definitely a maximum of 50mbps on fibre 1.

Re: Does my profile need to be reset??

imjolly — Sun, 12 Jul 2020 18:31:36 GMT

@Deucalion

That is just an estimated range you should get with your connection and from what you have posted you are getting better with 55/10mb which as @-Richie- is the mas connection speed for infinity 1

Re: Does my profile need to be reset??

Deucalion — Sun, 12 Jul 2020 18:38:15 GMT

No an openreach engineer capped it at 55.00 and 10.00 when I was on fibre 2 as my line couldn’t handle anything faster without constant dropouts. When I first joined BT fibre 1 it was at 49999 or something along them lines I can’t remember to be honest but wasn’t definitely 55.00 and 10.00 bang on.

Re: Does my profile need to be reset??

-Richie- — Sun, 12 Jul 2020 18:41:40 GMT

A few years back when Fibre 1 was called Infinity 1, the speed was 40 mbps down and 10 mbps upload, then Openreach released a new SLT with 55/10, so now Fibre 1 is 55/10 and BT gave all Infinity 1 customers a free speed boost to 55/10.
Fibre Essential now used 40/10 and Fibre 2 is still 80/20

Re: Does my profile need to be reset??

imjolly — Sun, 12 Jul 2020 18:42:01 GMT

Well you are lucky to get a speed faster than exexpected but posted twice 55/10mb is max speed for fibre 1

enter your phone number and post results. Let's see what estimated range actually is

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Does my profile need to be reset??

pippincp — Sun, 12 Jul 2020 18:43:45 GMT

Let me get this right. You say an OR engineer capped your speeds at 55/10 and you are complaining you are getting 55/10?

Re: Does my profile need to be reset??

Deucalion — Sun, 12 Jul 2020 18:46:00 GMT

No I’m not complaining about being capped at 55.00 and 10.00 bang on but trying to figure out if my profile needs resetting as my BB keeps dropping out.

Re: Does my profile need to be reset??

pippincp — Sun, 12 Jul 2020 18:52:09 GMT

Might have been a good idea to lead with that. Check for noise on your line. 17070 option 2, best with corded phone.

Re: Does my profile need to be reset??

Deucalion — Sun, 12 Jul 2020 18:53:39 GMT

I thought I did. I said about issues with dropped connections and what the openreach guy done to my line at capping it. When I downgraded my line didn’t reset like it should of done.

Re: Does my profile need to be reset??

Deucalion — Sun, 12 Jul 2020 18:55:16 GMT

would of uploaded sooner but BB keeps dropping out. Like now and 3 times a few minutes ago. Resulted to phone 4G

Re: Does my profile need to be reset??

imjolly — Sun, 12 Jul 2020 19:01:10 GMT

I would certainly do quiet line test from the test socket with a filter to see if there is noise on your line causing the drops

post hub stats

Re: Does my profile need to be reset??

Deucalion — Sun, 12 Jul 2020 19:42:19 GMT

not sure if this is what you’re looking for

Re: Does my profile need to be reset??

Deucalion — Sun, 12 Jul 2020 20:02:29 GMT

dropped again a few minutes ago and is changing the Downstream Sync Speed, network up time resets but the system uptime doesn’t

Re: Does my profile need to be reset??

licquorice — Sun, 12 Jul 2020 20:18:32 GMT

You don't need a profile reset, you need the fault fixing.

Re: Does my profile need to be reset??

Deucalion — Sun, 12 Jul 2020 20:39:22 GMT

Trust me I know 😭 I’ve had over 5 engineers come out in the last month maybe 2 and all said the same thing, no fault found. Only thing they have said is my line is aluminium and could do with replacing.