This topic

Requested FTTC But Speed Estimate Lower than Current ADSL

ihavenoname — Sun, 12 Jul 2020 20:38:31 GMT

Hi,

I've been struggling on ADSL for the last few years, my connection isn't too bad for download but as soon as you try and upload something it swamps the line and the download rate is then non-existent. I asked for my EO line to be connected to the cabinet 300m away, it pretty rural and it's obvious where the cabinets are. I did get connected to a cabinet but its over 2km away and next to the exchange. This means if I "Upgrade" to fibre i won't be getting any better service for the extra cost. The speed estimate for both is almost identical. I'm guessing BT & Openreach will just tick the box that says i can get fibre now and move on regardless of the actual quality of the service they're offering.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

licquorice — Sun, 12 Jul 2020 21:03:26 GMT

You can't just move one line from one cabinet to another. The cable that your line is in probably goes nowhere near the other cabinet.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

ihavenoname — Mon, 13 Jul 2020 05:49:28 GMT

Hi,

The cabinet was only installed a few years ago and all the lines were supposed to be reconnected to it as part of the fibre rollout. Previously to this as there were no cabinets in the area i assume all the lines went straight to the exchange. It seems my line was missed out for some reason, although open reach and BT thought it was done and mis-sold me fibre initially which they then couldn't deliver. The overhead cabling for the cabinet goes past my property and the cabinet probably only serves 10 properties. Its just a poor excuse to say "it can't be done" when clearly it is possible and would just take someone with a bit of initiative to determine the correct solution. They moved my line from the exchange to the other cabinet just without actually evaluating through the outcome.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

licquorice — Mon, 13 Jul 2020 08:13:52 GMT

Its not 'a poor excuse' it is the physical impossibility of routing one pair of wires in a cable to a different location to the others. It is totally dependent on how your circuit is routed.

It is possible the cabinet was provided as an infill scheme and your line does in fact connect to the distant cabinet via the closer cabinet and for some reason the records weren't updated. If you enter the phone numbers of your neighbours (or address if you don't know their number) in the checker https://www.broadbandchecker.btwholesale.com/#/ADSL you will be able to see if they are connected to the same cabinet.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

ihavenoname — Mon, 13 Jul 2020 08:37:26 GMT

It is clearly not physically impossible to reroute a wire , it just may be more trouble than openreach are willing to bother with. There is no incentive to fix a single legacy connection when the push is for ultra fast connections in highly populated areas, which pushes up the national average speeds. I'm pretty much resigned to the fact that this won't get resolved, I just don't like being palmed off with inadequate solutions and then being told my complaint has been resolved. I checked the other lines and they are all connected to the closer cabinet with speeds between 60 - 80.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

imjolly — Mon, 13 Jul 2020 08:45:21 GMT

run the checker for you and neighbours and post results lets see if any differences

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

ihavenoname — Mon, 13 Jul 2020 09:04:07 GMT

Hi,

The difference is that when the cabinet was installed their lines were connected to it. This is confirmed by the checker. My line wasn't connect at the time though for some inexplicable reason - which is the crux of the complaint. I recently asked to be moved from an EO line to the nearby cabinet and instead got connected to the one +2km away, obviously outside the exchange. So i don't expect openreach will fix this initial mistake in their upgrade or offer any explanation as to why it occurred.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

licquorice — Mon, 13 Jul 2020 09:20:55 GMT

Why post on the forum if you don't want assistance?

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

ihavenoname — Mon, 13 Jul 2020 09:38:14 GMT

I was hoping that I was wrong and that I might find, helpful advice and possible solutions I hadn't considered. A more can do attitude than "it's impossible". Possibly agreement that openreach make mistakes then fail to resolve them and that there are many people in similar situation being told to accept inferior service as offered.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

licquorice — Mon, 13 Jul 2020 09:57:39 GMT

If you answer the questions asked further advice can be forthcoming. Without knowing the facts we can't help.

As I posted previously, it is possible that it is just a database error and you are in fact connected to the further cabinet via the closer cabinet, but without knowing exactly how your line and your neighbour's lines are fed we don't know. You can try raising an ORDI (openreach data integrity) request with BT to see if it is a databse discrepancy.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

ihavenoname — Mon, 13 Jul 2020 11:24:50 GMT

The engineer called me when the connection was made to the cabinet last week and told me it was cabinet 1. Cabinet 6 is the closest to me. I'd already informed BT and openreach that moving me to that cabinet from the exchange was a pointless effort due to the distance. What specific questions can i answer that will assist, i'm afraid I only know the facts as I've been told them by openreach engineers so don't know anything first hand.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

imjolly — Mon, 13 Jul 2020 11:28:35 GMT

can you enter your phone number instead of address as that is more accurate and repost please

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

licquorice — Mon, 13 Jul 2020 11:49:23 GMT

The main thing to establish is whether your neighbours are connected to cabinet 6 and if they are connected to the same pole as you. All customers in the same cable will be connected to the same cabinet therefore if you are all connected to the same DP (distribution point) you will all be connected to cabinet 6.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

ihavenoname — Mon, 13 Jul 2020 12:57:35 GMT

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

licquorice — Mon, 13 Jul 2020 13:28:10 GMT

The key question is are those 2 properties served from the same pole?

When you talk of neighbours, do you mean immediate neighbours or are you in a very rural area and some distance from other properties.

Looking at the checker figures, you must be fairly close to the exchange to get 21M on ADSL, the other number must be quite a bit further away as they only get 14M.

I rather suspect that cabinet6 is not between you and the exchange but further out and your neighbour's circuit is routed out toward cabinet 6 whereas yours routes in the opposite direction to cab 1 outside the exchange.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

ihavenoname — Mon, 13 Jul 2020 14:01:44 GMT

You right about the geography. We are 2km from exchange, and 300m further down the road are the nearest neighbours with cabinet 6 outside. We are thus between cabinet 6 and exchange, which i why i asked at the time cabinet 6 was being installed if we were to be connected. Best download speeds in practice are closer to 15M, although drop outs kill off the connection a few times a day. Cabinet 1 is right outside the exchange.

Re: Requested FTTC But Speed Estimate Lower than Current ADSL

ihavenoname — Sat, 22 Aug 2020 12:37:25 GMT

Still no better. Wondering whether my only option is to try and get fttp through voucher scheme as my speed is below 30mbps. Fttp rollout hasn't reached here yet. Although there is what I presume to be a fibre splitter cabinet on a pole a few hundred metres closer to the exchange. Would this indicate that a fttp connection wouldn't be a massive cost exceeding the £3k voucher value, or could it be something else.