This topic

No Fibre for me...?

Weston — Tue, 14 Jul 2020 19:06:59 GMT

So all of my street apart from my next door neighbour have fibre broadband but we can’t get it. How do I go about getting someone from BT to look into this for me (and my neighbour) as the 17Mbps just isn’t cutting it with a family of 5 anymore!

Re: No Fibre for me...?

imjolly — Tue, 14 Jul 2020 19:12:04 GMT

Are you a BT Broadband customer? If so enter your phone number and post results remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: No Fibre for me...?

-Richie- — Tue, 14 Jul 2020 19:14:45 GMT

Are you a BT broadband customer ?
Is it showing fibre not available or is it not available due to capacity ?

Re: No Fibre for me...?

Weston — Tue, 14 Jul 2020 19:17:20 GMT

I’m not a BT customer at the moment. I’m currently with Sky but wanting to move over to BT.

Re: No Fibre for me...?

imjolly — Tue, 14 Jul 2020 19:19:10 GMT

You should be posting on SKY forum asking question

enter your address and post results

Re: No Fibre for me...?

Weston — Tue, 14 Jul 2020 19:19:42 GMT

It’s showing not available when I use the online BT broadband checker. Do you think that it’s solely because I’m with sky? I’ve also tried the sky broadband checker and it also tells me that fibre is not available!

Re: No Fibre for me...?

imjolly — Tue, 14 Jul 2020 19:21:28 GMT

Post the checker results please. Leave exchange and cab

Re: No Fibre for me...?

Weston — Tue, 14 Jul 2020 19:30:14 GMT

Re: No Fibre for me...?

Weston — Tue, 14 Jul 2020 19:32:41 GMT

Re: No Fibre for me...?

imjolly — Tue, 14 Jul 2020 19:34:25 GMT

That is not results from dslchecker looks more like samknows. That does not show exchange upgraded

dslchecker results would be better

Re: No Fibre for me...?

Weston — Tue, 14 Jul 2020 19:38:46 GMT

I’m guessing that this is my problem...😞

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line

Re: No Fibre for me...?

imjolly — Tue, 14 Jul 2020 19:40:42 GMT

it is because you are with SKY. that is why I asked you to use your address and post results

Re: No Fibre for me...?

Weston — Tue, 14 Jul 2020 19:44:49 GMT

Dslchecker doesn't work with my phone number, here’s the results from my address.

Re: No Fibre for me...?

imjolly — Tue, 14 Jul 2020 19:50:03 GMT

that's confirms there is no fibre available to you

Re: No Fibre for me...?

Weston — Tue, 14 Jul 2020 19:51:41 GMT

Sorry, I’m being a bit thick...!

heres my next door but one neighbours results.

Re: No Fibre for me...?

imjolly — Tue, 14 Jul 2020 19:53:48 GMT

Then try phoning BT FTTP TEAM and see what the say. 08005874787

Re: No Fibre for me...?

Weston — Tue, 14 Jul 2020 19:55:35 GMT

Ideal, thank you For your time and help. I’ll give them a call.