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Why can i not upgrade to FTTP?

Malek988 — Tue, 14 Jul 2020 21:30:43 GMT

Openreach recently installed the new cabling for FTTP a few months ago. When I try and upgrade from 'MyBT' I get the following message

Sorry…

We're unable to place your order. Please login to see your BT TV & BT Sport options.

If I act as if I am a new customer it lets me past this stage. Anyone any idea?

imjolly — Tue, 14 Jul 2020 21:45:28 GMT

Phone the FTTP TEAM and see what they say 08005874787

j0hn83 — Tue, 14 Jul 2020 21:46:29 GMT

Sometimes it can be a few months from OpenReach installing the FTTP hardware before they start accepting orders.

Have you checked your address on https://www.openreach.com/ to see if it is available to order?

A more definitive check is entering your phone number in to https://www.broadbandchecker.btwholesale.com/#/ADSL and look for WBC FTTP showing "Available".