This topic

Fibre Upgrade no change

BenBiscuit — Wed, 15 Jul 2020 09:07:57 GMT

So, we received our switchover date from BT and a nice new shiny Smart Hub 2, the new hub is installed and the switchover date has been and gone however we're getting download speeds of 10mbs at best, not what I'd expect from fibre

Re: Fibre Upgrade no change

licquorice — Wed, 15 Jul 2020 09:11:00 GMT

What speed were you guaranteed in the email you were sent?

If you put your phone number in the checker https://www.broadbandchecker.btwholesale.com/#/ADSL and post a screenshot of the results we can see what speed you should expect. Remember to edit out your phone number before posting.

Re: Fibre Upgrade no change

BenBiscuit — Wed, 15 Jul 2020 09:15:41 GMT

Re: Fibre Upgrade no change

imjolly — Wed, 15 Jul 2020 09:17:56 GMT

post stats HH6/SH2 then advanced settings then technical log information .

Re: Fibre Upgrade no change

BenBiscuit — Wed, 15 Jul 2020 09:19:13 GMT

Thanks,

It is strange, if there's no difference then there really was no point in BT switching us over, I've looked at the emails regarding the switchover and there's no mention of speed other than 'BT fibre is up to 3x faster than standard uk fibre'

Re: Fibre Upgrade no change

BenBiscuit — Wed, 15 Jul 2020 09:25:38 GMT

Not sure I know what "post stats HH6/SH2 then advanced settings then technical log information" means, can't find anywhere to show HH6/SH2 stats?

Re: Fibre Upgrade no change

imjolly — Wed, 15 Jul 2020 09:27:41 GMT

if you go to hub manager then advanced settings then technical log information (not logs) you will see the required stats

Re: Fibre Upgrade no change

BenBiscuit — Wed, 15 Jul 2020 09:31:06 GMT

Product code:

Smart Hub 2

Serial number:

+091301+1949048577

Firmware version:

v0.17.01.12312-BT

Firmware updated:

Mon Jul 13 01:02:09 2020

Board version:

R01

GUI version:

1.56 15_02_2019

DSL uptime:

1 days,07 Hours08 Mins24 Secs

Data rate:

1.227 Mbps / 12.507 Mbps

Maximum data rate:

1.228 Mbps / 12.568 Mbps

Noise margin:

5.9 / 3.1

Line attenuation:

15.1 / 34.0

Signal attenuation:

15.5 / 42.1

VPI/VCI:

0/38

Modulation:

G.992.5(ADSL2+)

Latency type:

Fast

Upstream error control:

Off

Downstream error control:

Off

Data sent / received:

1.2 GB Uploaded / 12.9 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Activated

2.4 GHz wireless network name:

Smart Hub 2

2.4 GHz wireless channel:

Smart (Channel1)

5 GHz wireless network name:

Smart Hub 2

5 GHz wireless channel:

Smart (Channel36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

0C:8E:29:A0:E9:C0

Software variant:

Boot loader:

0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: Fibre Upgrade no change

licquorice — Wed, 15 Jul 2020 10:25:57 GMT

You haven't been switched to fibre yet, you are still on ADSL.

Re: Fibre Upgrade no change

BenBiscuit — Wed, 15 Jul 2020 10:28:13 GMT

Thanks, that's strange, they said the switch date was 10th July, that would explain it