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Continuously flashing purple

Sandylou — Thu, 16 Jul 2020 06:32:17 GMT

Hi had a new installation yesterday - but the hub is flashing purple still - I have checked all cables - doesn’t seem to be an issue - but the engineer yesterday did say glue couldn’t do the fibre but the broadband would still work - please help

TIA

Re: Continuously flashing purple

Keith_Beddoe — Thu, 16 Jul 2020 06:48:27 GMT

@Sandylou

If your broadband comes down your phone line, then have you checked for dial tone on your phone. If there is no dial tone, then you will not get broadband.

Re: Continuously flashing purple

Sandylou — Thu, 16 Jul 2020 06:56:22 GMT

I haven’t got a home phone yet I will buy one today - thank you

Re: Continuously flashing purple

Keith_Beddoe — Thu, 16 Jul 2020 07:00:50 GMT

@Sandylou wrote:

I haven’t got a home phone yet I will buy one today - thank you

For basic testing, a cheap wired phone which costs less than £10, is all you need to prove it.

You need to check at the test socket to be sure.

What does your master phone socket look like?

Re: Continuously flashing purple

Sandylou — Thu, 16 Jul 2020 07:14:29 GMT

Number 7 looks like mine

Re: Continuously flashing purple

Keith_Beddoe — Thu, 16 Jul 2020 07:36:45 GMT

@Sandylou wrote:

Number 7 looks like mine

And have you plugged the BT Home Hub directly into the left broadband socket?

Re: Continuously flashing purple

Sandylou — Thu, 16 Jul 2020 07:45:43 GMT

It was all set up by an engineer

Re: Continuously flashing purple

Keith_Beddoe — Thu, 16 Jul 2020 07:49:39 GMT

@Sandylou wrote:

It was all set up by an engineer

But is it plugged into the left hand socket?

Re: Continuously flashing purple

Keith_Beddoe — Fri, 24 Jul 2020 06:03:49 GMT

@Sandylou

I assume this has now been resolved?

Re: Continuously flashing purple

Sandylou — Fri, 24 Jul 2020 06:11:30 GMT

Hi - well it turned out openreach hadn’t completed the job and we only actually got up and running yesterday. It has been a farce tbh - but hopefully all sorted now.
thanks 😀

Re: Continuously flashing purple

Keith_Beddoe — Fri, 24 Jul 2020 06:14:58 GMT

@Sandylou wrote:

Hi - well it turned out openreach hadn’t completed the job and we only actually got up and running yesterday. It has been a farce tbh - but hopefully all sorted now.
thanks 😀

Thanks for the update, Openreach should have completed the full commissioning tests, and this issue would have been found.

Re: Continuously flashing purple

Sandylou — Fri, 24 Jul 2020 06:20:37 GMT

Apparently they knew - I’m not sure of the one and outs - but he told us the fibre wouldn’t work initially due to something in the box, but assured us we’d have broadband. Hit an update three days later saying we’d have service in the 29th, I rang and complained - arranged for someone to come last week - they didn’t - so it got escalated so finally someone came yesterday.
Wasn’t a happy bunny, but they sent me a mini hub to be getting on with.
Thanks

Re: Continuously flashing purple

Keith_Beddoe — Fri, 24 Jul 2020 06:29:03 GMT

Most likely a faulty port within the cabinet, or an internal cabinet wiring issue. These do take longer to be resolved, as they have to be looked at by a specialist team.

I think you have just been unlucky, as most installs are without problems.

Re: Continuously flashing purple

Sandylou — Fri, 24 Jul 2020 06:30:43 GMT

It’s all sorted now - it’s just the lack of info that annoyed me.
But fingers crossed all good from here