This topic

BTW says only ADSL available despite FTTC cabinet a few yards from our door.

ianwattb — Fri, 17 Jul 2020 10:29:29 GMT

Hi Folks,

Not sure if this is the right board - apologies in advance. The BTW tools are saying that we can only get ADSL. We were speaking with a local engineer who was surprised given the cabinet that is a few yards from our building has FTTC capabilities. What's the best way to go about trying to get someone to take a closer look?

To give some context, we are looking to complete some live streaming from the building and the current 1 MBPS of upload is an non-starter.

Thank you in advance for any help offered.

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

Keith_Beddoe — Fri, 17 Jul 2020 10:31:15 GMT

@ianwattb

Do you have a phone line from BT, or another provider?

Is this for business or residential usage?

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

ianwattb — Fri, 17 Jul 2020 10:32:43 GMT

Hi Keith,

We previously had an number with BT. I can send over postal details in a PM if that helps & thank you for the reply.

I believe it was might of been a residential line in a commercial unit.

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

Keith_Beddoe — Fri, 17 Jul 2020 10:33:38 GMT

Please edit out your number, as this is a public forum. Your post does not go to BT.

You would need to have a working phone line with BT, before you could get the correct information.

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

ianwattb — Fri, 17 Jul 2020 10:33:06 GMT

Thank you, Keith. Edited out.

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

Keith_Beddoe — Fri, 17 Jul 2020 10:34:13 GMT

@ianwattb wrote:
Thank you, Keith. Edited out.

I assume you do not have a phone line at the moment?

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

ianwattb — Fri, 17 Jul 2020 10:35:17 GMT

No, a new line is being installed on Thursday the 23rd of July.

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

ianwattb — Fri, 17 Jul 2020 10:35:32 GMT

With ADSL broadband.

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

Keith_Beddoe — Fri, 17 Jul 2020 10:39:18 GMT

@ianwattb wrote:
No, a new line is being installed on Thursday the 23rd of July.

And is this from BT?

If that is the case, then once the line is active, the Openreach database will be updated, and you should be able to use your new phone number, o the BT broadband availability website, and see what cabinet you are connected to.

If its not fibre enabled, there is nothing you can do.

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

ianwattb — Fri, 17 Jul 2020 10:39:13 GMT

Yep, it's from BT Keith.

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

Keith_Beddoe — Fri, 17 Jul 2020 10:52:48 GMT

The old number you posted, was for a church (Google search). If that is still the case, then it would have to be registered in your name, to be classed as a residential line, otherwise it would be classed as a business and you would need a BT business account which would also give you a static IP address which you would need if you were streaming to a website.

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

ianwattb — Fri, 17 Jul 2020 10:52:56 GMT

Yep, that is still the case. Then it's business line. Haven't had the order details sent through hence why i wasn't sure.

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

Keith_Beddoe — Fri, 17 Jul 2020 11:00:58 GMT

@ianwattb wrote:
Yep, that is still the case. Then it's business line. Haven't had the order details sent through hence why i wasn't sure.

This is actually the BT Residential forum, so support is going to be a bit limited if you have problems.

There is a BT Business forum, but is not very well monitored.

It should not make any difference to the broadband availability, although there are other options available to business users, that are not available to residential users. You may have to discuss this with BT Business sales.

You will be provide with a BT Business hub, which is similar to the BT home hub, but can handle single or multiple static IP addresses, which you can then use for your website.

Re: BTW says only ADSL available despite FTTC cabinet a few yards from our door.

ianwattb — Fri, 17 Jul 2020 11:02:38 GMT

Thank you, Keith. Will take the advice on board. Hoping to chat with the install engineer and wait 48 hours to see if the tools update. If they don't then we'll approach it from the BT Business Sales perspective.