Slow Broadband... Yet differing test results

akov1982 — Mon, 20 Jul 2020 17:20:24 GMT

Have halo Broadband with a regular speed circa 71mb

The last few days its been terribly slow... a speed test on bt is showing 71mb yet every other provider (including the one the bt installer told me to use) is under 34mb... How can this be right? Are you over inflating your own speeds? As at the moment underneath my garunteed speed threshold and seems i can't get access to anyone to query though i'd post on here

Re: Slow Broadband... Yet differing test results

imjolly — Mon, 20 Jul 2020 18:05:22 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

run btspeedtester and post results must be done with Ethernet connection not wireless

https://speedtest.btwholesale.com/

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

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Slow Broadband... Yet differing test results

Re: Slow Broadband... Yet differing test results