https://community.bt.com/t5/Archive-Staging/Broadband-speed-dropped-from-60Mbps-to-just-over-20/m-p/2073675#M1202531 <DIV class="lia-linear-display-message-view"><DIV class=""><DIV class="lia-panel-message message-uid-2070231"><DIV class="lia-message-view-wrapper lia-js-data-messageUid-2070231 lia-component-forums-widget-message-view-two"><DIV class="MessageView lia-message-view-forum-message lia-message-view-display lia-row-standard-read lia-thread-reply lia-list-row-thread-solved lia-accepted-solution"><DIV class="lia-quilt lia-quilt-forum-message lia-quilt-layout-forum-topic-message-support"><DIV class="lia-quilt-row lia-quilt-row-message-body"><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-body-content"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="lia-panel lia-panel-standard MessageTagsTaplet Chrome lia-component-message-view-widget-tags"><DIV class="lia-decoration-border"><DIV class="lia-decoration-border-content"><DIV><DIV class="lia-panel-content-wrapper"><DIV class="lia-panel-content"><SPAN>I followed some advice and 2 days ago checked wiring for interference, moved AC wires away from the hub to BT socket wires, checked the connection in the BT faceplate socket, switched off the powerline adaptors, restarted the hub and the Line Attenuation has dropped from 40 to 15 dB but Noise Margin has gone up from 9/6 to 20/18, and data rate has gone down from 60to25Mbps and now to 22.4 as shown. Until recently I was getting around 60Mbps. Any suggestions?</SPAN></DIV><DIV class="lia-panel-content"><SPAN>Firmware updated:</SPAN></DIV><DIV class="lia-panel-content"><SPAN>22-Mar-2020</SPAN></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class="lia-linear-display-message-view"><DIV class=""><DIV class="lia-panel-message message-uid-2073298"><DIV class="lia-message-view-wrapper lia-js-data-messageUid-2073298 lia-component-forums-widget-message-view-two"><DIV class="MessageView lia-message-view-forum-message lia-message-view-display lia-row-standard-read lia-thread-reply lia-list-row-thread-solved lia-message-authored-by-you"><DIV class="lia-quilt lia-quilt-forum-message lia-quilt-layout-forum-topic-message-support"><DIV class="lia-quilt-row lia-quilt-row-message-body"><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-body-content"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><DIV class="form-group">Board version:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">1.0</P></DIV></DIV><DIV class="form-group">Gui version:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">1.115.0</P></DIV></DIV><DIV class="form-group ng-scope">DSL uptime:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log">2 Days, 4 Hours 43 Minutes 8 Seconds</P></DIV></DIV><DIV class="form-group ng-scope">Data rate:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">7.20 Mbps / 22.40 Mbps</P></DIV></DIV><DIV class="form-group ng-scope">Maximum data rate:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">27746 / 64515</P></DIV></DIV><DIV class="form-group ng-scope">Noise margin:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">20.1 dB / 18 dB</P></DIV></DIV><DIV class="form-group ng-scope">Line attenuation:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">15.4 dB</P></DIV></DIV><DIV class="form-group ng-scope">Signal attenuation:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">11.4 dB / 15.4 dB</P></DIV></DIV><DIV class="form-group ng-scope">VPI / VCI:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">0/38</P></DIV></DIV><DIV class="form-group ng-scope">Modulation:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">G_993_2_ANNEX_B</P></DIV></DIV><DIV class="form-group ng-scope">Latency type:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">Fast Path</P></DIV></DIV><DIV class="form-group">Data sent / received:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">2 GB Uploaded / 35 GB Downloaded</P></DIV></DIV><DIV class="form-group ng-scope">Broadband username:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">bthomehub@btbroadband.com</P></DIV></DIV><DIV class="form-group ng-scope">BT Wi-fi:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">Active</P></DIV></DIV><DIV class="form-group ng-scope">2.4 GHz wireless network name:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">BTHub6-QXCG</P></DIV></DIV><DIV class="form-group ng-scope">2.4 GHz wireless channel:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">Smart (Channel 1)</P></DIV></DIV><DIV class="form-group ng-scope">5 GHz wireless network name:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">BTHub6-QXCG</P></DIV></DIV><DIV class="form-group ng-scope">5 GHz wireless channel:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">Smart (Channel 36)</P></DIV></DIV><DIV class="form-group ng-scope">Wireless security:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">WPA2 (Recommended)</P></DIV></DIV><DIV class="form-group ng-scope">Wireless mode:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">Mode 1</P></DIV></DIV><DIV class="form-group ng-scope">Firewall:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">On</P></DIV></DIV><DIV class="form-group">MAC address:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">F4:6B:EF:39:B5:7D</P></DIV></DIV><DIV class="form-group">Software variant:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">-</P></DIV></DIV><DIV class="form-group">Boot loader:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">7.33.1</P><P class="control-text info-log ng-binding">&nbsp;</P><P class="control-text info-log ng-binding"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BraodbandChecker.PNG" style="width: 951px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/67219iA2F11651E746FDBE/image-size/large?v=v2&amp;px=999" role="button" title="BraodbandChecker.PNG" alt="BraodbandChecker.PNG" /></span></P></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Tue, 21 Jul 2020 17:28:19 GMT esotericblue 2020-07-21T17:28:19Z https://community.bt.com/t5/Archive-Staging/Broadband-speed-dropped-from-60Mbps-to-just-over-20/m-p/2073675#M1202531 <DIV class="lia-linear-display-message-view"><DIV class=""><DIV class="lia-panel-message message-uid-2070231"><DIV class="lia-message-view-wrapper lia-js-data-messageUid-2070231 lia-component-forums-widget-message-view-two"><DIV class="MessageView lia-message-view-forum-message lia-message-view-display lia-row-standard-read lia-thread-reply lia-list-row-thread-solved lia-accepted-solution"><DIV class="lia-quilt lia-quilt-forum-message lia-quilt-layout-forum-topic-message-support"><DIV class="lia-quilt-row lia-quilt-row-message-body"><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-body-content"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="lia-panel lia-panel-standard MessageTagsTaplet Chrome lia-component-message-view-widget-tags"><DIV class="lia-decoration-border"><DIV class="lia-decoration-border-content"><DIV><DIV class="lia-panel-content-wrapper"><DIV class="lia-panel-content"><SPAN>I followed some advice and 2 days ago checked wiring for interference, moved AC wires away from the hub to BT socket wires, checked the connection in the BT faceplate socket, switched off the powerline adaptors, restarted the hub and the Line Attenuation has dropped from 40 to 15 dB but Noise Margin has gone up from 9/6 to 20/18, and data rate has gone down from 60to25Mbps and now to 22.4 as shown. Until recently I was getting around 60Mbps. Any suggestions?</SPAN></DIV><DIV class="lia-panel-content"><SPAN>Firmware updated:</SPAN></DIV><DIV class="lia-panel-content"><SPAN>22-Mar-2020</SPAN></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class="lia-linear-display-message-view"><DIV class=""><DIV class="lia-panel-message message-uid-2073298"><DIV class="lia-message-view-wrapper lia-js-data-messageUid-2073298 lia-component-forums-widget-message-view-two"><DIV class="MessageView lia-message-view-forum-message lia-message-view-display lia-row-standard-read lia-thread-reply lia-list-row-thread-solved lia-message-authored-by-you"><DIV class="lia-quilt lia-quilt-forum-message lia-quilt-layout-forum-topic-message-support"><DIV class="lia-quilt-row lia-quilt-row-message-body"><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-body-content"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><DIV class="form-group">Board version:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">1.0</P></DIV></DIV><DIV class="form-group">Gui version:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">1.115.0</P></DIV></DIV><DIV class="form-group ng-scope">DSL uptime:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log">2 Days, 4 Hours 43 Minutes 8 Seconds</P></DIV></DIV><DIV class="form-group ng-scope">Data rate:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">7.20 Mbps / 22.40 Mbps</P></DIV></DIV><DIV class="form-group ng-scope">Maximum data rate:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">27746 / 64515</P></DIV></DIV><DIV class="form-group ng-scope">Noise margin:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">20.1 dB / 18 dB</P></DIV></DIV><DIV class="form-group ng-scope">Line attenuation:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">15.4 dB</P></DIV></DIV><DIV class="form-group ng-scope">Signal attenuation:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">11.4 dB / 15.4 dB</P></DIV></DIV><DIV class="form-group ng-scope">VPI / VCI:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">0/38</P></DIV></DIV><DIV class="form-group ng-scope">Modulation:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">G_993_2_ANNEX_B</P></DIV></DIV><DIV class="form-group ng-scope">Latency type:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">Fast Path</P></DIV></DIV><DIV class="form-group">Data sent / received:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">2 GB Uploaded / 35 GB Downloaded</P></DIV></DIV><DIV class="form-group ng-scope">Broadband username:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">bthomehub@btbroadband.com</P></DIV></DIV><DIV class="form-group ng-scope">BT Wi-fi:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">Active</P></DIV></DIV><DIV class="form-group ng-scope">2.4 GHz wireless network name:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">BTHub6-QXCG</P></DIV></DIV><DIV class="form-group ng-scope">2.4 GHz wireless channel:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">Smart (Channel 1)</P></DIV></DIV><DIV class="form-group ng-scope">5 GHz wireless network name:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">BTHub6-QXCG</P></DIV></DIV><DIV class="form-group ng-scope">5 GHz wireless channel:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">Smart (Channel 36)</P></DIV></DIV><DIV class="form-group ng-scope">Wireless security:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">WPA2 (Recommended)</P></DIV></DIV><DIV class="form-group ng-scope">Wireless mode:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">Mode 1</P></DIV></DIV><DIV class="form-group ng-scope">Firewall:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">On</P></DIV></DIV><DIV class="form-group">MAC address:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">F4:6B:EF:39:B5:7D</P></DIV></DIV><DIV class="form-group">Software variant:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">-</P></DIV></DIV><DIV class="form-group">Boot loader:<DIV class="col-xs-7 col-sm-6"><P class="control-text info-log ng-binding">7.33.1</P><P class="control-text info-log ng-binding">&nbsp;</P><P class="control-text info-log ng-binding"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BraodbandChecker.PNG" style="width: 951px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/67219iA2F11651E746FDBE/image-size/large?v=v2&amp;px=999" role="button" title="BraodbandChecker.PNG" alt="BraodbandChecker.PNG" /></span></P></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Tue, 21 Jul 2020 17:28:19 GMT https://community.bt.com/t5/Archive-Staging/Broadband-speed-dropped-from-60Mbps-to-just-over-20/m-p/2073675#M1202531 esotericblue 2020-07-21T17:28:19Z https://community.bt.com/t5/Archive-Staging/Broadband-speed-dropped-from-60Mbps-to-just-over-20/m-p/2073695#M1202532 <P>Is there any line noise. Dial 17070 option 2 should be silent and best with corded phone&nbsp;</P> <P>the drop in connection speed and increase in noise margin is the result of all the changes you have been making involving switch hub off and on probably quite a few times as you check the results of each change</P> <P>this will recover automatically provided line has no noise and remains stable with no drops in connection</P> Tue, 21 Jul 2020 18:21:37 GMT https://community.bt.com/t5/Archive-Staging/Broadband-speed-dropped-from-60Mbps-to-just-over-20/m-p/2073695#M1202532 imjolly 2020-07-21T18:21:37Z https://community.bt.com/t5/Archive-Staging/Broadband-speed-dropped-from-60Mbps-to-just-over-20/m-p/2073698#M1202533 No line noise at all. I will wait a week and see how it recovers Tue, 21 Jul 2020 18:29:22 GMT https://community.bt.com/t5/Archive-Staging/Broadband-speed-dropped-from-60Mbps-to-just-over-20/m-p/2073698#M1202533 esotericblue 2020-07-21T18:29:22Z