This topic

ORDI

Philippa123 — Fri, 24 Jul 2020 10:52:41 GMT

I am due to move into a brand new property in the next 7 days. Openreach have confirmed the lines are ready to be taken over by any service provider. I've called 9 different service providers and all have confirmed they can't help me because the address is "not ready for service". I called Openreach again who told me that they cannot help me and that the service provider needs to do an ORDI request. I called BT back and relayed this information and was told that neither he, nor his supervisor had ever heard of an ORDI request and that they couldn't help me. I don't know what else to do? Please can someone help me?

Re: ORDI

pippincp — Fri, 24 Jul 2020 11:33:07 GMT

Does the new property have FTTP installed?

Re: ORDI

Keith_Beddoe — Fri, 24 Jul 2020 11:36:01 GMT

@Philippa123

Are you intending to use BT Retail as your provider?

If not, then this forum cannot help with your problem.

Re: ORDI

Philippa123 — Fri, 24 Jul 2020 11:38:11 GMT

Yes. I am keen for BT to be my broadband provider. Are you able to help?

thank you

Re: ORDI

pippincp — Fri, 24 Jul 2020 11:39:08 GMT

I will if you answer my question.

Re: ORDI

Philippa123 — Fri, 24 Jul 2020 11:40:42 GMT

I’ve been told it does

Re: ORDI

pippincp — Fri, 24 Jul 2020 11:44:50 GMT

Then ring the FTTP team on 0800 587 4787. If necessary they will be able to raise an ORDI.

Let us know how you get on.

Re: ORDI

Philippa123 — Fri, 24 Jul 2020 12:03:41 GMT

Success!!!!

Thank you so much for this number. James was able to help me and I’ve now got a broadband connection date set up for a couple of weeks time. Thanks again

Re: ORDI

pippincp — Fri, 24 Jul 2020 12:53:29 GMT

You're welcome. Glad I was able to help.