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Phone line and FTTP

paullee1 — Fri, 24 Jul 2020 12:52:27 GMT

I'm going to order FTTP. My current provider is EE with broadband and phone included. Will I need a new phone contract with BT as well as FTTP if I want to keep the landline?

Re: Phone line and FTTP

imjolly — Fri, 24 Jul 2020 12:54:21 GMT

if you order FTTP then your phone line will be transferred to BT

Re: Phone line and FTTP

pippincp — Fri, 24 Jul 2020 12:56:33 GMT

No, at present the current copper line is kept for the telephone connection. Cost is included in your FTTP contract. If you wish to keep your exisiting number ask for it to be ported.

Re: Phone line and FTTP

paullee1 — Fri, 24 Jul 2020 12:57:38 GMT

OK but will I need a paid contract with BT for the phone line extra to the FTTP broadband contract?

Re: Phone line and FTTP

pippincp — Fri, 24 Jul 2020 12:59:37 GMT

No, as I said it is included in the FTTP contract.

Re: Phone line and FTTP

licquorice — Fri, 24 Jul 2020 12:59:46 GMT

Re: Phone line and FTTP

paullee1 — Fri, 24 Jul 2020 13:03:19 GMT

Thanks pippincp. Your reply crossed with another so I was replying to that. So the phone contract is included - will I find details of call charges in the BT website somewhere?

Re: Phone line and FTTP

imjolly — Fri, 24 Jul 2020 13:11:05 GMT

this may help

https://www.ispreview.co.uk/index.php/2020/07/broadband-isp-bt-hits-landline-only-customers-with-price-hike.html