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BT Smart Hub 2

Ianf2 — Fri, 24 Jul 2020 15:25:43 GMT

I had FTTP installed on Monday 13th July (Fibre 250 with Halo 1).

2 Problems (Faults):

The Smart Hub 2 (Ser No: +091300+2011000892) provided by BT will not save any changes to the advanced settings.
Upload speeds on Ethernet connection are very slow (c.8Mbps). (on WiFi upload speed is OK (c.50Mbps).

Re: BT Smart Hub 2

pippincp — Fri, 24 Jul 2020 15:28:38 GMT

Give the FTTP team a ring, they'll most likely send a new hub out. 0800 587 4787

Re: BT Smart Hub 2

Ianf2 — Fri, 24 Jul 2020 15:31:30 GMT

Thanks. Will try that approach.

Re: BT Smart Hub 2

supertedster — Fri, 24 Jul 2020 16:12:14 GMT

In the meantime, make sure nothing is plugged into LAN port 2 on the hub. Try your speeds again using ports 3 or 4.

Re: BT Smart Hub 2

PC1977 — Fri, 24 Jul 2020 17:24:35 GMT

What’s wrong with lan port 2?

Re: BT Smart Hub 2

supertedster — Sat, 25 Jul 2020 17:48:33 GMT

I've had two SH2's now and both dropped LAN port 2 down to 10mbit when using more than one 1gbit connections.

I don't think these hubs can handle multiple 1gbit connections!

Re: BT Smart Hub 2

Ianf2 — Sun, 26 Jul 2020 07:23:21 GMT

Thanks Ted