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BT Halo 1 upgrade

ruthb1986 — Sun, 26 Jul 2020 18:12:31 GMT

I've just upgraded to BT Halo 1 from BT infinity 1. Should I stick with our original package? Our Wifi reaches halfway down the garden at the moment (although it's been poorer lately), but it sounds like Halo 1 might not even work in all rooms in the house. I still have time to cancel the upgrade! Thanks.

Re: BT Halo 1 upgrade

imjolly — Sun, 26 Jul 2020 18:25:46 GMT

BT HALO1 is just an add-on to your broadband package It will not increase your speed or wifi. With halo 1 there is no new hub

https://www.bt.com/help/bt-halo/learn-about-bt-halo/what-is-bt-halo-and-how-can-i-get-it-

Re: BT Halo 1 upgrade

lgb2100 — Mon, 27 Jul 2020 20:14:47 GMT

Advertising suggests that all broadband packages come with the Smart Hub 2 !

(I've just updated to Halo 2, and have not been notified that I will be receiving the newer hub)

Re: BT Halo 1 upgrade

imjolly — Mon, 27 Jul 2020 20:42:55 GMT

If you read the link I posted it specifically says that you only get the new SH2 when you upgrade to Halo 2. There is no hub with Halo 1

if you use search you will find other posts with same question and answer

Re: BT Halo 1 upgrade

ruthb1986 — Mon, 27 Jul 2020 20:49:27 GMT

Thanks for your help. I've decided to stick with my original package.

Re: BT Halo 1 upgrade

ruthb1986 — Mon, 27 Jul 2020 20:50:15 GMT

Thanks...that's what I thought!