Broadband

Kevin1968 — Mon, 27 Jul 2020 15:26:33 GMT

I hope I have the right forum I have the BT broadband and my router keeps dropping out and resetting anything upto a dozen times a day everyday no matter the time weather or any other reason and I'm getting fed up paying for something that's so unstable. I have been unsuccessful to contact anyone either via online chat or by phone anyone else had this problem or can advise me how to make contact

Re: Broadband

imjolly — Mon, 27 Jul 2020 15:40:44 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

This topic

Broadband

Re: Broadband