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I've recently been upgraded to Halo 2

lgb2100 — Mon, 27 Jul 2020 20:09:58 GMT

I have recently been 'updated' to Halo 2 for a two year contract paying £34.99 a month.

I've a few questions....

How much do I pay on month 25 ? - Will it still be £34.99 or will it increase by a large amount ?

website suggests it won't "Your bill won’t suddenly go up when your contract ends, and you’ll never pay more than a new customer." - Is this correct ?

BT Home Hub 5 is what I have - will I be sent the newer Smart Hub 2 ?

I have BT mobile - I do I receive the double data benefits ?

The red Manage buttons just takes me to pages showing advertising of BT products...

and the My BT Halo button on website just displays the red triangular error message - refreshing browser does nothing.

Re: I've recently been upgraded to Halo 2

lgb2100 — Wed, 29 Jul 2020 11:51:49 GMT

Contacted BT, and they said "no Hub 2 had been included in the order" -they have now sent the new hub out to me.

With regards to the Double mobile data - there response was "it's already in effect. Double data is effective from the day the order is completed"

I was getting 1.5gb data with my mobile when i was a Fibre 2 customer, now still getting 1.5gb data as a halo 2 customer - I should be getting 3gb.

BT further queried "Where are you seeing the data allowance -can you sent a screenshot ?"

I sent them screenshots of my June Bill showing Broadband being Fibre 2 , and Mobile having 1.5gb,

and screenshots of what the webiste is saying - Halo 2 Broadband, and mobile data 1.5gb.

They responded "Leave this with me and I'll look into this and get it sorted for you."

This being a simple fix - they have not yet came back to me.

(The hub2, I've received today)

I assume my monthly charge of £34.99 will not increase on month 25 - the wording on the website states.....

"Your bill won’t suddenly go up when your contract ends, and you’ll never pay more than a new customer."

Re: I've recently been upgraded to Halo 2

lgb2100 — Sun, 02 Aug 2020 17:36:33 GMT

After waiting five days, and no sign of the Halo double mobile data (even though advisor said on monday that they would have it rectified with a few days) - a polite reminder via twitter, they raised a ticket, and within 24 hours all was recetified.