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BT Issues in Alton Hampshire

marcusvh — Tue, 28 Jul 2020 07:55:54 GMT

We are having issues with connection and download in Alton Hampshire are there any BY issues we should be aware of?

Re: BT Issues in Alton Hampshire

Keith_Beddoe — Tue, 28 Jul 2020 08:01:04 GMT

@marcusvh

Have you checked here https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

Re: BT Issues in Alton Hampshire

Chrisp3 — Tue, 28 Jul 2020 08:30:22 GMT

We are getting a lot of disconnects and slow speeds just outside Farnham, so not that far from you.

Currently, the broadband is usually only up for a few minutes before it vanishes. Occasionally it lasts for over an hour. We have reported the fault on Saturday, but there has been no progress since then(!). It is now impacting me since I am currently working from home.

Not sure this helps at all, but good luck.

Re: BT Issues in Alton Hampshire

Keith_Beddoe — Tue, 28 Jul 2020 08:42:04 GMT

A noisy phone line will cause disconnects, so its worth checking that.

Re: BT Issues in Alton Hampshire

Chrisp3 — Tue, 28 Jul 2020 08:53:27 GMT

@Keith_Beddoe

Already checked, my friend. Sounds clear.

Also checked for REIN, router firmware updates, the service status page (which I never find reliable anyway) and anything else that might cause trouble.

I cannot even get through on the phone line to escalate this, and the chat is disabled.

As I mentioned, this is impacting my work, since I am having to work from home.

Re: BT Issues in Alton Hampshire

Chrisp3 — Tue, 28 Jul 2020 09:10:15 GMT

Oh wait, credit when it's due. Finally got through to support on the phone, and spoke to someone who seemed extremely competent. Hopefully should know more later today/tomorrow.