https://community.bt.com/t5/Archive-Staging/Smart-Hub-Not-Delivered/m-p/2076161#M1202886 <P>Hi everyone,</P><P>My old hub broke so I raised a complaint and was kindly offered a new Smart Hub which was supposed to arrive on 21st July. I've been tracking the order and it has been "Awaiting Dispatch" since 19th July (when the order was placed). I realise that there are delays with orders at the moment but I'm just wondering whether there is a problem with my order as it is marked as "Complete" on My BT.</P><P>I've tried calling but it's not easy to get through at the moment so I wondered if anyone here could help?</P><P>Many thanks,</P><P>Michael</P> Tue, 28 Jul 2020 10:47:16 GMT mpj1985 2020-07-28T10:47:16Z https://community.bt.com/t5/Archive-Staging/Smart-Hub-Not-Delivered/m-p/2076161#M1202886 <P>Hi everyone,</P><P>My old hub broke so I raised a complaint and was kindly offered a new Smart Hub which was supposed to arrive on 21st July. I've been tracking the order and it has been "Awaiting Dispatch" since 19th July (when the order was placed). I realise that there are delays with orders at the moment but I'm just wondering whether there is a problem with my order as it is marked as "Complete" on My BT.</P><P>I've tried calling but it's not easy to get through at the moment so I wondered if anyone here could help?</P><P>Many thanks,</P><P>Michael</P> Tue, 28 Jul 2020 10:47:16 GMT https://community.bt.com/t5/Archive-Staging/Smart-Hub-Not-Delivered/m-p/2076161#M1202886 mpj1985 2020-07-28T10:47:16Z https://community.bt.com/t5/Archive-Staging/Smart-Hub-Not-Delivered/m-p/2076180#M1202887 <P>you need to phone 150 from your landline</P> Tue, 28 Jul 2020 11:08:20 GMT https://community.bt.com/t5/Archive-Staging/Smart-Hub-Not-Delivered/m-p/2076180#M1202887 imjolly 2020-07-28T11:08:20Z