This topic

Fibre Order

Simon001 — Wed, 29 Jul 2020 18:39:17 GMT

My phone line has been moved from an exchange only to going through a cabinet. The cabinet is fibre enabled and there are spare ports, but when I speak to 150 they say I can’t get fibre.

Engineers insist I can get it but I’m unable to order it. Line was moved months ago so the systems should have been updated.

Any advice on how I can order it?

Thanks

Re: Fibre Order

pippincp — Wed, 29 Jul 2020 19:26:52 GMT

Enter your phone number HERE and post the result. Remove number before posting.

Re: Fibre Order

Simon001 — Wed, 29 Jul 2020 20:50:37 GMT

Re: Fibre Order

Simon001 — Wed, 29 Jul 2020 20:52:39 GMT

@pippincp @Hi. Posted. Thanks

Re: Fibre Order

pippincp — Thu, 30 Jul 2020 05:48:53 GMT

I sugget you contact Broadband in Wales.

https://gov.wales/broadband-in-wales/contact-us

Do let us know how you get on.