Broadband speed slow with no dial tone, post BT confirming the fault was resolved

AechAS — Thu, 30 Jul 2020 09:12:07 GMT

Hi all

So last Thursday from early morning around 8 am I was having issues with the broadband speed upon doing a speed check i confirmed it was around 3 Mbps down and roughly 0.17 up (It has since remained around 3-5 down and negligible up). So I submitted the fault online that morning and was relieved to hear that an engineer would be hear by Monday to check it out.

Later that day there was a huge outage in the northeast I know virtually all my coworkers were brought offline for a couple of hours on any Openreach broadband. Curiously I wasn't brought offline but my speeds remained the same. (This may be of no consequence but the engineer did comment on it when he was here)

So Monday comes around and the engineer is here early morning nice enough guy he confirms there is no dial tone which i suspected but didn't know for sure, and said it was weird i was connected to broadband without it. Anyway he said because there isn't a dial tone it is technically a priority with Openreach and should be resolved in 72 hours at the latest.

Now three days later the fault still isn't any better and I've performed another reset of the router this morning. Now I cant get in touch with BT because they are only taking calls with vulnerable customers and i cant find a contact number for them anyway and I cant raise another fault to chase it up because my old one is still in progress apparently. However when I go through to check the fault on MyBT it said I have reported the fault as fixed on the day the engineer came, which to be clear I absolutely did not.

So I'm now at a loss, I cant ring BT nor submit another fault and i really don't see the speeds getting any better by doing nothing. Is there anything else I can do to get it sorted or anything else I should try.

Thanks in advance.

Harry S

Re: Broadband speed slow with no dial tone, post BT confirming the fault was resolved

imjolly — Thu, 30 Jul 2020 09:49:12 GMT

if you still have no dial tone then that is cause of slow broadband speed you need to report a phone fault not broadband to 151 get dial tone back and broadband will improve

Re: Broadband speed slow with no dial tone, post BT confirming the fault was resolved

AechAS — Thu, 30 Jul 2020 10:18:59 GMT

Just spoke to someone at the help team. Said they would arrange a date with an openreach engineer under a new fault for the landline. We will see how this goes and I'll update the post as and when, thanks for the advice.

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Broadband speed slow with no dial tone, post BT confirming the fault was resolved

Re: Broadband speed slow with no dial tone, post BT confirming the fault was resolved

Re: Broadband speed slow with no dial tone, post BT confirming the fault was resolved