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Horrible BT speeds for a year now

Jakku — Fri, 31 Jul 2020 12:59:44 GMT

Hey.

So ive been having horrible issues with BT's internet over the past year or so now! and I honestly dont know what to do!! i get speeds less than 2mb on my download and upload and the wifi keeps going down randomly and up again and its super frustrating, ive been waiting as i wantyed to give BT the benfit of doubt but its just getting frustrating at this point, i want to call an engineer but ive heard storys which make me hesitate and £85 if theres no problem or a problem on my end is ridiculous amount to pay.

No matter where i place my router or such it never gets better. so i really need help here! i'm paying £56 a month for broadband and landline{dont use it but cant remove it :/} the broadbands meant to be 70mb gurantuee so i really am a bit puzzled.

someone please help before i decide to end my contract and go elsewhere i really do want to stay with BT but this is just awful.

any advice is great and sorry for my spelling!

Re: Horrible BT speeds for a year now

pippincp — Fri, 31 Jul 2020 13:20:39 GMT

What speed do you get with a wired connection? Have you split the wireless networks? Have you turned off smart setup?

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-do-i-split-my-bt-hub-s-ssid--wireless-network-name--

Re: Horrible BT speeds for a year now

Keith_Beddoe — Fri, 31 Jul 2020 13:20:51 GMT

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

A faulty landline is the normal reason for very slow speeds, so you will have to test with a wired phone.

Re: Horrible BT speeds for a year now

iniltous — Fri, 31 Jul 2020 13:25:33 GMT

If you enter your phone number here, can you post the results ( remove your number when posting)
https://www.dslchecker.bt.com/
Can you access your router stats and also post them.
Any speed test needs to be done using a wired connection not WiFi , have you used wired or wireless to test ?
The first thing to establish is wether you are getting close to what is predicted for you location, no use complaining if you get ( for example ) 30Mb, on a 55Mb product if 30Mb is all your line can deliver , and if you are way off what’s predicted, what’s been done to remove any potential issues within the home.....are you using a extension socket or the master socket, have you done a quiet line test , dial 17070 from the master socket test port with a (preferably) corded phone take the quiet line test option and listened to see if there is any noise ?

Re: Horrible BT speeds for a year now

Jakku — Fri, 31 Jul 2020 13:37:59 GMT

I've turned of smart setup and always have had wireless split.

Re: Horrible BT speeds for a year now

Jakku — Fri, 31 Jul 2020 13:38:57 GMT

we don't use a landline haven't for the past few years now. So I can't really test that Sorry!

Re: Horrible BT speeds for a year now

Jakku — Fri, 31 Jul 2020 13:42:20 GMT

Can't test phone as we don't have one, I'm using a wired connection straight from the router to also using a powerline adaptor getting around 5mb max on download and 14mb upload last time I tested.

It should be a master socket as that's what BT told us when they set it up. We have a big socket in the dining room that's square and a smaller rectangle shape socket in the living room.

Re: Horrible BT speeds for a year now

Keith_Beddoe — Fri, 31 Jul 2020 13:52:18 GMT

Without a basic cheap. less than £10, wired phone, there is no other way to prove the fault, which sound like a disconnection on one wire of your phone line. A check for dial tone would prove that.

You could also save a possible £85 visit charge, if the fault is within your property.

Re: Horrible BT speeds for a year now

Jakku — Fri, 31 Jul 2020 13:52:37 GMT

Mum says we have a wired phone so I'll wait for her to test it out and I'll comment back to you guys! Thanks for the help so far.

Re: Horrible BT speeds for a year now

Jakku — Fri, 31 Jul 2020 14:00:43 GMT

So one of you wanted to see this, poor image quality as I had to reduce file size sorry