This topic

Switch to BT resulted in 10mbps loss in download sync speed

JMW1967 — Sun, 02 Aug 2020 07:29:21 GMT

We foolishly fell for Vodafone’s cheaper fibre option and moved away from BT. During the 14 day cancellation period we cancelled as every night speeds would drop to 1-5 mbps rendering Netflix unwatchable. This is a well-documented problem that I had no interest in dealing with.

However on our return to BT (no engineer visit for either switch) we have lost a large chunk of our download sync speed. We synced at 47 on the old BT and the Vodafone, but now on 37. I am using the same TP Link router I used prior to the switch.

Is there any way of getting that back? Will DLM adjust it over time?

Thanks

Jeff

Re: Switch to BT resulted in 10mbps loss in download sync speed

pippincp — Sun, 02 Aug 2020 08:35:01 GMT

It should adjust in the next few days.

Re: Switch to BT resulted in 10mbps loss in download sync speed

imjolly — Sun, 02 Aug 2020 09:15:32 GMT

can you post router stats and also dslchecker results - leave exchange and cab

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Switch to BT resulted in 10mbps loss in download sync speed

JMW1967 — Sun, 02 Aug 2020 16:32:16 GMT

Hello

Thanks for the quick responses.

Attached are the router stats and dsl checker results.

Any ideas?

Thanks

Jeff

Re: Switch to BT resulted in 10mbps loss in download sync speed

imjolly — Sun, 02 Aug 2020 16:51:34 GMT

Could you check MYBT and see what package you are on - fibre 1 or essential

Re: Switch to BT resulted in 10mbps loss in download sync speed

JMW1967 — Sun, 02 Aug 2020 16:57:57 GMT

Fibre 1.

Thanks

Jeff

Re: Switch to BT resulted in 10mbps loss in download sync speed

pippincp — Sun, 02 Aug 2020 18:17:39 GMT

Check for noise on your line, 17070 option 2, best with corded phone. Any noise report a phone line fault not broadband.

Re: Switch to BT resulted in 10mbps loss in download sync speed

imjolly — Sun, 02 Aug 2020 18:30:28 GMT

The dsl uptime is only 3 days is that when you originally connected router or has router been dropping connection or have you been resetting router to try and improve speed or a combination of them?

Re: Switch to BT resulted in 10mbps loss in download sync speed

JMW1967 — Sun, 02 Aug 2020 18:59:21 GMT

Don't have a corded phone, but my BT branded cordless phone does sound a little crackly.

I'll file a fault, thanks!

Jeff

Re: Switch to BT resulted in 10mbps loss in download sync speed

JMW1967 — Sun, 02 Aug 2020 19:01:50 GMT

After poor connection speed with the Hub I reconnected my TP Link (5 days ago or so). One overnight drop 3 days ago as you can see and has been connected ever since.

I have deliberately not kept resetting router as I know that drives DLM crazy and is more harmful than good!

I will file the line fault and see what happens. Anything else I can try?

Thanks

Jeff

Re: Switch to BT resulted in 10mbps loss in download sync speed

imjolly — Sun, 02 Aug 2020 19:05:47 GMT

No best thing to leave connection alone and stable

Re: Switch to BT resulted in 10mbps loss in download sync speed

JMW1967 — Sun, 02 Aug 2020 19:09:39 GMT

Thanks, will do.

Will post back when I hear back from BT re phone line fault.

Thanks

Jeff

Re: Switch to BT resulted in 10mbps loss in download sync speed

JMW1967 — Wed, 05 Aug 2020 16:03:34 GMT

The line checks (automatic ones) don't show a fault with the phone line and the only option is to call out an engineer. I can't tell from my BT cordless phone if the noise is just regular noise or actual line noise.

Should I do this or can I request a line reset to see if I can get my 10mbs back?

Thanks

Jeff

Re: Switch to BT resulted in 10mbps loss in download sync speed

pippincp — Wed, 05 Aug 2020 16:25:15 GMT

For the cost of less than £10 you could get a corded phone which would possibly avoid an £85 call out charge in it turned out to be a problem with internal wiring. The automatic line check only tests your broadband connection not any noise issue on the line.

Anything other than a background mains hum with a cordless is a line problem. A corded phone is always better.

Re: Switch to BT resulted in 10mbps loss in download sync speed

JMW1967 — Wed, 05 Aug 2020 16:30:54 GMT

Understood. I have ordered a BT corded phone from Amazon for delivery tomorrow so will try it and report back.

Thanks

Jeff

Re: Switch to BT resulted in 10mbps loss in download sync speed

JMW1967 — Thu, 06 Aug 2020 14:04:50 GMT

BT corded phone 17070 test reveals very quiet line, no crackling, just a high pitched (but quiet) whine. I don't have anything to compare it to, so I don't know if it's a problem.

If this is a normal line, any ideas as to what I can do next to try and get back to where I was in sync speed?

Thanks

Jeff

Re: Switch to BT resulted in 10mbps loss in download sync speed

imjolly — Thu, 06 Aug 2020 14:26:49 GMT

using a corded phone for quiet line test should be really silent and high pitch whine is a problem I would check from test socket to make sure whine still there before phoning 151 to report phone fault

Re: Switch to BT resulted in 10mbps loss in download sync speed

JMW1967 — Thu, 06 Aug 2020 15:09:56 GMT

I was using the test socket - it's the only one in the property.

I have booked an engineer visit for next Monday so will report back what he or she finds.

Thanks

Jeff

Re: Switch to BT resulted in 10mbps loss in download sync speed

imjolly — Thu, 06 Aug 2020 15:19:39 GMT

All properties should only have 1 test socket which is the socket which is exposed when you remove the faceplate of the master socket

Re: Switch to BT resulted in 10mbps loss in download sync speed

JMW1967 — Thu, 06 Aug 2020 15:48:24 GMT

Yes, understood, I just meant I didn't do the quiet test on any extension.

Thanks

Jeff