This topic

900mb FTTP installation speed

Gweedo — Tue, 04 Aug 2020 22:32:57 GMT

Today I had an FTTP upgrade and went for the full 900mb deal or so I thought!

Although I am working away and not at home to see the installation and test my son in law sent me a screen shot of a speed test he did at 520mb. Now this is a huge difference compared to my previous 75mb but when the engineer said we wouldn't get any better than that I was not best pleased considering BT advertise the 900mb package as average speed and NOT up to speed.

I would be interested to hear from anyone else with this as a typical speed on this package.

Re: 900mb FTTP installation speed

Forthay — Wed, 05 Aug 2020 06:55:46 GMT

Several customers have speed issues with Fibre900 and BT have blamed everything but the service itself. In some cases they’re right but not for all and you may find they’ll eventually fall back to “you’re getting above the minimum stay fast guarantee of 455.”

Have a read of the following to see a selection of issues and what some have done about them.

https://community.bt.com/t5/BT-Fibre-broadband/Fibre-900-speeds-all-over-the-place/td-p/2027787

Was it the BT Openreach engineer that said you’ll only get 520Mb to the ONT?

I’d be giving the Fibre team a call, log a fault and go from there.

Note - If you’re doing any speed tests make sure it’s from a computer that is wired to the BT Smarthub, has a 1GB network card, turn wireless off on the Smarthub and use fast.com.
I wouldn’t normally recommend fast.com but it’s the one you’ll be asked to use. You could also connect the computer directly to ONT by setting up a PPOE connection.

Re: 900mb FTTP installation speed

Gweedo — Fri, 07 Aug 2020 18:59:59 GMT

Thanks for the info Forthay and sorry for the late reply as it went into junk🙄.
Yes the installation engineer said 520 would be the best however its dropped since then using wifi.
I will check out the info and try the speed tests as you recommend.
many thanks

Re: 900mb FTTP installation speed

busterboy1 — Fri, 07 Aug 2020 19:27:13 GMT

@Gweedo

Hi mate, you know you will never achieve anywhere near 900mbps unless you have WiFi 6 and then you will be looking at around 600mbps if you are lucky.

Ethernet cable direct from you're PC / Laptop to the ONT and setup PPPoEE and see what you get. 🙂

Creating a PPPoE Dial Up Connection on Windows 10
Click the Start button.
Click the Control Panel.
Go to Network and Sharing Center.
Select Set up a new connection or network.
In the Set Up a Connection or Network wizard, choose Connect to the Internet and click Next.
Click Set up a new connection anyway.
Select Broadband (PPPoE).

Re: 900mb FTTP installation speed

Gweedo — Fri, 07 Aug 2020 19:29:05 GMT

Hi mate thanks for that info i will have a look.
is wifi 6 a type of router?
cheers

Re: 900mb FTTP installation speed

busterboy1 — Fri, 07 Aug 2020 19:36:06 GMT

WiFi 6 is the top tier (apart from WiFi 6e) which isn't here yet.

You can get WiFi6 adapters for both PC and Laptop which you can upgrade quite easily but check you're machine to see it hasn't already got it first.

Of course you will need a WiFi 6 enabled third party router as the supplied SH2 is not WiFi 6 capable of yet.

Ethernet as I said is the way to check if 900mbps is getting to you're ONT to start with.

If not you need to call the customer support. 🙂

Re: 900mb FTTP installation speed

Gweedo — Fri, 07 Aug 2020 19:42:53 GMT

Thanks again mate. Sounds like BT are selling everyone a pup knowing 900 is not achievable with their router. 😞

No one really uses cable anymore unless electronic devices and tv are next to the router.

Re: 900mb FTTP installation speed

Gweedo — Fri, 07 Aug 2020 20:07:18 GMT

Hi mate im trying to follow your instructions for connecting with a dial up connection.

You are already connected to the internet

-Setup a new connection anyway

-Create a new connection

I get broadband PPPoE or Dial-up

either one i select i have to enter info from my isp username and password. Not sure on this bit. Also do i then run a speed test once connected?

Re: 900mb FTTP installation speed

-Richie- — Fri, 07 Aug 2020 20:14:16 GMT

@Gweedowrote:
Thanks again mate. Sounds like BT are selling everyone a pup knowing 900 is not achievable with their router.

Not all customers are affected and a fix is in place, estimated for October 2020 via a firmware fix that will be pushed out.

*Edit*

Source https://www.ispreview.co.uk/index.php/2020/07/isp-bt-working-to-fix-slow-fttp-broadband-speed-profile-bug.html

A BT Spokesperson told ISPreview.co.uk:
“We are aware of an FTTP speed profile issue on the Smart Hub 2 affecting a small number of customers and are urgently working to resolve the problem.”

Re: 900mb FTTP installation speed

busterboy1 — Fri, 07 Aug 2020 20:12:35 GMT

PPPoE

Username: bthomehub@btbroadband.com

Password: bt

Re: 900mb FTTP installation speed

Gweedo — Fri, 07 Aug 2020 20:13:43 GMT

Thanks very much👍

Re: 900mb FTTP installation speed

busterboy1 — Fri, 07 Aug 2020 20:16:07 GMT

No problem buddy, Keep us posted how it goes.

Please be aware this is a common occurrence so you are not on your own.

A fix is being put in place as @-Richie- says.

Re: 900mb FTTP installation speed

Gweedo — Fri, 07 Aug 2020 20:25:56 GMT

Good to know Richie thanks👍

Re: 900mb FTTP installation speed

Forthay — Sat, 08 Aug 2020 18:12:08 GMT

I was told the October fix is for the smart hub speed tester to report more accurate results.

BT doesn’t think there is a problem other than the speed tester itself even if the same poor results are seen with other 3rd party routers.

Re: 900mb FTTP installation speed

pippincp — Sat, 08 Aug 2020 18:20:42 GMT

Sounds like it's not an actual fix then, however ISPreview seem to think otherwise from what they's been able to find out.

https://www.ispreview.co.uk/index.php/2020/07/isp-bt-working-to-fix-slow-fttp-broadband-speed-profile-bug.html

Re: 900mb FTTP installation speed

Forthay — Sat, 08 Aug 2020 19:42:21 GMT

Unfortunately so @pippincp , no fix other than to the speed testers including the Smarthub’s unless they slip something else in at the same time. Their claim is the speeds are there it’s just the measurement and reporting of the speeds that are wrong.

Re: 900mb FTTP installation speed

pippincp — Sat, 08 Aug 2020 20:22:41 GMT

I do not deny what you are saying and even the ISPReview report does not say it will be a total solution but acknowledges that BT do know about it. If Mark finds out any further info I will post in the main 900Mb thread.

Re: 900mb FTTP installation speed

-Richie- — Sat, 08 Aug 2020 20:32:39 GMT

@Forthaywrote:
I was told the October fix is for the smart hub speed tester to report more accurate results.
BT doesn’t think there is a problem other than the speed tester itself even if the same poor results are seen with other 3rd party routers.

The ISPreview post states 2 issues, 1 is the reporting of speed using speed test sites and the other is the variation in speeds, it states the issue is with the SH2, so 3rd party routers are not affected.

Re: 900mb FTTP installation speed

Forthay — Sat, 08 Aug 2020 20:44:45 GMT

Correct, so if you see a speed problem with a 3rd party router that you also see with the SH2 (as I do) on Fibre900 then the issue won’t be fixed by whatever they’re doing. All they’re really fixing is the measuring and reporting of speeds in the SH2. BT say there is no real issue with Fibre 900 it’s only the speed tester that’s broken.

Re: 900mb FTTP installation speed

pippincp — Sat, 08 Aug 2020 21:31:30 GMT

We all know that's **bleep**. Is your 3rd party router fully firmware updated? Have you teted with a direct PPoE conection from the device?