This topic

Slow broadband connection

Hawkmoon19 — Wed, 05 Aug 2020 10:51:50 GMT

Connection down to 5.2MB "speed to hub" according to BT app

Tried line noise test - should there be ANY noise at all? I can hear a very low level white noise - does that mean a problem or not?

Stats from router

Product name:

BT Hub 6A

Serial number:

+084319+NQ92745233

Firmware version:

SG4B1000E020

Firmware updated:

10-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

2 Days, 14 Hours 28 Minutes 49 Seconds

Data rate:

10.00 Mbps / 55.00 Mbps

Maximum data rate:

11932 / 56726

Noise margin:

7.7 dB / 3.8 dB

Line attenuation:

38.4 dB

Signal attenuation:

27.3 dB / 38.4 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

3 GB Uploaded / 59 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-MWM2

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-MWM2

5 GHz wireless channel:

Channel 48

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

D0:57:94:C9:07:03

Software variant:

Boot loader:

0.48.8-sec

Re: Slow broadband connection

imjolly — Wed, 05 Aug 2020 11:00:29 GMT

your hub stats show you are on fibre 1 with the max connection speed of 55/10mb

is the 5.2mb an actual download speed while downloading from a website?

run btspeedtester and post results must be done with ethernet cable

https://www.speedtest.btwholesale.com/

Re: Slow broadband connection

Hawkmoon19 — Wed, 05 Aug 2020 11:02:01 GMT

The speed is as reported from the BT speed test within the My BT app

Re: Slow broadband connection

Hawkmoon19 — Wed, 05 Aug 2020 11:03:24 GMT

BTW I have a fault raised on Monday morning. On "Track my fault" there is no info about any timeline - when should I expect some info about the timeline to deal with the fault?

Re: Slow broadband connection

imjolly — Wed, 05 Aug 2020 11:05:35 GMT

if that was on wifi you need to run the test using link I provided but must be with ethernet connection not wireless

from your stats there is no fault as you have the maximum connection speed for your fibre 1 contract