This topic

Fibre speed lower than what my package states

Jackie1970 — Wed, 05 Aug 2020 16:21:32 GMT

How do i get my internet speeds increased?

Our speeds are 45Mb but our package says we should have 55-73Mb

Re: Fibre speed lower than what my package states

pippincp — Wed, 05 Aug 2020 16:30:23 GMT

It would be better if you gave us a little more info.

Can you post your hub connection stats? Login to the hub and go to advanced strrins/technical log/information for HH6 and super hub or if HH5 trouble shooting/helpdesk.

Is there any noise on your line? 17070 option 2, best with corded phone. If any noise report a line fault.

Re: Fibre speed lower than what my package states

imjolly — Wed, 05 Aug 2020 16:31:05 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Fibre speed lower than what my package states

Jackie1970 — Wed, 05 Aug 2020 16:53:01 GMT

Below are the details from the router

Data rate 19.999 Mbps / 49Mbps

Maximum Data Rate 23.695Mbps / 61.791Mbps

Noise Margin 8.2 / 9.3

Line Attenuation 7.2 / 13.9

Signal Attenuation 7.2 / 15.3

Re: Fibre speed lower than what my package states

Jackie1970 — Wed, 05 Aug 2020 17:10:38 GMT

Telephone Number xxxxxxxxxxxx on Exchange HONINGTON is served by Cabinet 8

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

80	62.8	20	19	56.8	Available	Available	--
80	60.3	20	19	55	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+ADSL MaxWBC Fixed RateFixed Rate

Up to 2	--	1 to 3.5	Available	Available	Yes
Up to 1.5	--	1 to 2.5	Available	Available	--
0.5	--	--	Available	Available	Yes
0.5	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

2020-07-06

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

29-07-2020

Re: Fibre speed lower than what my package states

imjolly — Wed, 05 Aug 2020 17:16:16 GMT

The full stats would have been better

connection time is missing

what about quiet line test?

are you conencted to master socket? Have you tried using the test socket with a filter to see if any improvement

hvae you been having problems with your connection dropping? Often? Have you been resetting the hub to try and improve your connection speed?

Re: Fibre speed lower than what my package states

Jackie1970 — Sun, 09 Aug 2020 17:15:57 GMT

Product name	BT Smart Hub 2
Serial number	1850111112
Fireware version	v0.17.01.12312-BT (Mon May 11 18:49:53 2020)
Board version	R01
GUI version	1.56 15_02_2019
DSL uptime	1 days 3 Hours 45 Mins 19 Secs
Data rate	20.0 Mbps / 49.0 Mbps
Maximum Data rate	22.9 Mbps / 59.2 Mbps
Noise margin	7.4/8.7
Line attenuation	7.2/14.0
Signal attenuation	7.2/15.4
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	430.7 MB Uploaded / 2.1 GB Downloaded
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Active
2.4 GHz wireless network name	BT-GSA2PN
2.4 GHz wireless channel	Channel: 11
5 GHz wireless network name	BT-GSA2PN
5 GHz wireless channel	Channel: 48
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	44:FE:3B:D6:DC:BA
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

The quiet line test sounds good with no hissing, crackling or pops.

We are connected to the master socket

Hope this helps

Re: Fibre speed lower than what my package states

imjolly — Sun, 09 Aug 2020 17:28:21 GMT

Have you tried using the test socket with a filter?

connection time is only 1 day is that due to hub dropping connection or manual reset?

enter your phone number and post results.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Fibre speed lower than what my package states

Jackie1970 — Sun, 09 Aug 2020 17:52:21 GMT

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate (Mbps)

Downstream Handback

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

Threshold(Mbps)

High

Low

High

Low

VDSL Range A (Clean)

62.8

56.8

Available

VDSL Range B (Impacted)

60.3

Available

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate (Mbps)

Downstream Range (Mbps)

Availability Date

FTTP Install Process

FTTP on Demand

330

Available

ADSL Products

Downstream Line Rate (Mbps)

Upstream Line Rate (Mbps)

Downstream Range(Mbps)

ADSL Availability Date

WBC SOADSL Availability Date

Left in Jumper

WBC ADSL 2+

Up to 2

1 to 3.5

Available

Yes

ADSL Max

Up to 1.5

1 to 2.5

Available

WBC Fixed Rate

0.5

Available

Yes

Fixed Rate

0.5

Available

Observed Speeds

VDSL

Max Observed Downstream Speed

Max Observed Upstream Speed

Observed Date

06/07/2020

Other Offerings

Availability Date

VDSL Multicast

Available

ADSL Multicast

Available

Premise Environment

Status

Bridge Tap

VRI

NTE FacePlate

Last Test Date

29/07/2020

Re: Fibre speed lower than what my package states

Jackie1970 — Sun, 09 Aug 2020 17:53:03 GMT

The hub must have reset itself as I haven't touched it

Re: Fibre speed lower than what my package states

imjolly — Sun, 09 Aug 2020 20:19:34 GMT

Have you tried using the test socket with a filter to see if that improves your connection speed by eliminating your internal wiring and master faceplate from causing any problems

Re: Fibre speed lower than what my package states

Jackie1970 — Mon, 17 Aug 2020 20:12:13 GMT

Just now plugged into test socket with a filter

Will post back in a few days with update

Re: Fibre speed lower than what my package states

Jackie1970 — Thu, 20 Aug 2020 17:59:49 GMT

Product name	BT Smart Hub 2
Serial number	1850111112
Fireware version	v0.17.01.12312-BT (Mon May 11 18:49:53 2020)
Board version	R01
GUI version	1.56 15_02_2019
DSL uptime	2 days 8 Hours 19 Mins 4 Secs
Data rate	20.0 Mbps / 49.0 Mbps
Maximum Data rate	24.3 Mbps / 59.5 Mbps
Noise margin	8.2/8.7
Line attenuation	7.1/13.9
Signal attenuation	7.1/15.2
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	1.5 GB Uploaded / 2.1 GB Downloaded
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Active
2.4 GHz wireless network name	BT-GSA2PN
2.4 GHz wireless channel	Channel: 11
5 GHz wireless network name	BT-GSA2PN
5 GHz wireless channel	Channel: 48
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	44:FE:3B:D6:DC:BA
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)