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Complete WiFi - Need extra WiFi Disc

Lynda4 — Thu, 06 Aug 2020 14:37:13 GMT

Hi there, we have received our new Halo and Complete WiFi kit. We have done all the trouble shooting but the WiFi strength just isn't reaching across the whole house. How do i order an extra WiFi disc?

thanks

Lynda

Re: Complete WiFi - Need extra WiFi Disc

imjolly — Thu, 06 Aug 2020 14:39:19 GMT

phone 150

Re: Complete WiFi - Need extra WiFi Disc

Keith_Beddoe — Thu, 06 Aug 2020 14:41:44 GMT

@Lynda4

From a post by a device expert.

Follow the steps on the Broadband troubleshooter and if you've still got wi-fi issues we'll send you an extra disc. http://bt.custhelp.com/app/answers/detail/a_id/9941/~/troubleshoot-bt-phone-and-broadband-faults (if the link doesn't work - search BT Troubleshooter / Call 0800 800 150 and our help team will support quickly)

Re: Complete WiFi - Need extra WiFi Disc

Lynda4 — Thu, 06 Aug 2020 14:46:58 GMT

Thanks I followed the instructions on the trouble shoot thing, but I could not see an option to order another Disc. Will just give you guys a ring. Thanks 🙂