This topic

Broadband down, solid orange light, week for an engineer

Samuelcm99 — Thu, 06 Aug 2020 20:27:56 GMT

Have had BT broadband installed for 2 months, upgraded to Fibre 6 weeks ago and have had zero problems, in fact the speeds and service have been great.

Suddenly today the broadband dropped out and my Smart Hub 2 is showing a solid orange light. Called the helpline who advised an engineer is needed BUT the earliest one can come to me is in a weeks time. Outrageous.

Is there anything I can do to try and get this fixed quicker as I will lose my job due to this if it's not fixed for a week! Please help.

Re: Broadband down, solid orange light, week for an engineer

pippincp — Thu, 06 Aug 2020 20:58:59 GMT

Do you have a dial tone on your phone?

Re: Broadband down, solid orange light, week for an engineer

Samuelcm99 — Thu, 06 Aug 2020 22:14:47 GMT

I don't have a phone to connect to it unfortunately. I have checked whether there are any line issues or problems in the area etc and all showing ok.

Re: Broadband down, solid orange light, week for an engineer

Jonn_C — Fri, 07 Aug 2020 06:36:59 GMT

Welcome to my world; have been waiting 3 weeks for a resolution to an issue with my "new" fibre connection giving exactly the same problem from day one.

Re: Broadband down, solid orange light, week for an engineer

Keith_Beddoe — Fri, 07 Aug 2020 08:53:52 GMT

@Samuelcm99 wrote:

I don't have a phone to connect to it unfortunately. I have checked whether there are any line issues or problems in the area etc and all showing ok.

If you get hold of a cheap (Less than £10) wired phone, and you plug it in and get no dial tone or a very noisy line, then if you report that, as a landline fault it normally gets fixed quicker.

Re: Broadband down, solid orange light, week for an engineer

Samuelcm99 — Fri, 07 Aug 2020 19:09:31 GMT

Thanks for the tip. A week wait for an engineer does feel very 1990s considering we are talking about a service measured in micro seconds.