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Poor speed after install

LUFCCharlie — Fri, 07 Aug 2020 07:23:29 GMT

I've just switched to sky from BT.

I'm on fibre 2 expected 50Mb - 73Mb and guarantee of 45Mb. When I was on Sky I was just on 50mb.

I went live 3 days ago and initial speed tests were 42mb but now its down to 32.

Is this drop expected. Is it still likely to go back up and settle in the expected range? I know its expected to fluctuate but wasn't expecting the lower range.

I switched from sky to get better faster broadband.

Thanks for advice.

Re: Poor speed after install

imjolly — Fri, 07 Aug 2020 09:22:47 GMT

in order for the forum members to help please can you post the stats from your router HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Poor speed after install

LUFCCharlie — Fri, 07 Aug 2020 12:31:14 GMT

Hi, quiet line test seemed quiet!!

Product code:Smart Hub 2

Serial number:+091298+2019023307

Firmware version:v0.17.01.12312-BT

Firmware updated:Wed Aug 5 00:39:25 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:2 days,06 Hours13 Mins52 Secs

Data rate:20 Mbps / 44.44 Mbps

Maximum data rate:20.296 Mbps / 53.670 Mbps

Noise margin:6.0 / 6.3

Line attenuation:8.3 / 14.1

Signal attenuation:8.1 / 16.5

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:16.9 GB Uploaded / 82.4 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-99AJXP

2.4 GHz wireless channel:Smart (Channel1)

5 GHz wireless network name:BT-99AJXP

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:On

MAC address:18:82:8C:0B:14:E2

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: Poor speed after install

LUFCCharlie — Fri, 07 Aug 2020 13:04:11 GMT

Re: Poor speed after install

LUFCCharlie — Fri, 07 Aug 2020 13:05:32 GMT

Thanks for the advice. Statistics and screen shots attached. Hope this is helpful for advice.

Re: Poor speed after install

imjolly — Fri, 07 Aug 2020 13:09:07 GMT

have you tried using the test socket with a filter to see if that improves your connection speed test socket is behind the front plate of the master socket

if you connect to test socket please repost hub stats

Re: Poor speed after install

madhatter2426 — Fri, 07 Aug 2020 13:29:29 GMT

Its exactly the same line. So should get the same speeds. What speeds did you get quoted ?

Re: Poor speed after install

pippincp — Fri, 07 Aug 2020 13:34:38 GMT

@madhatter2426 1st post, 2nd sentence.

@LUFCCharlie Which exchange and cab?

Re: Poor speed after install

LUFCCharlie — Fri, 07 Aug 2020 13:35:48 GMT

Hi Holmfirth exchange, CAB unsure how do I know or is it on the CAB?

Re: Poor speed after install

LUFCCharlie — Fri, 07 Aug 2020 13:37:20 GMT

expected 50Mb - 73Mb and guarantee of 45Mb. When I was on Sky I was just on 50mb.

Re: Poor speed after install

pippincp — Fri, 07 Aug 2020 13:38:10 GMT

It was on the checker but you cut is out along with your phone number.

Re: Poor speed after install

LUFCCharlie — Fri, 07 Aug 2020 13:47:41 GMT

Ahh sorry

Holmfirth

Cabinet 25

Re: Poor speed after install

pippincp — Fri, 07 Aug 2020 13:56:54 GMT

That's an ECI cab so no G.INP for now. There's still a little leeway for more speed over the next few days. Regardless BT won't do anything until 10 days after install.

Re: Poor speed after install

imjolly — Fri, 07 Aug 2020 13:59:44 GMT

have you tried using the test socket to see if that helps speed?

Re: Poor speed after install

madhatter2426 — Fri, 07 Aug 2020 14:01:29 GMT

Call Faults get them to check the line