This topic

Speed Dropped Off

Coleslaw11 — Fri, 07 Aug 2020 22:42:58 GMT

When we first moved into our home the max speed the ADSL checker said we could could have was 80 down and 20 up, and the hub reflected that. However over the last few months the speed has dropped to 49 down and 12 up with a noise margin of 9db if I'm reading it right. Can our line be reset or something?

Re: Speed Dropped Off

pippincp — Sat, 08 Aug 2020 07:37:32 GMT

If you want assistance from the community you need to give us a little more info.

Post the hub connection stats for HH5 Troubleshooting/helpdesk. Fot HH6/Super hub Advanced settings/technical log/information.

Do a quiet line test 17070 option 2 best with corded phone.

Re: Speed Dropped Off

Coleslaw11 — Sat, 08 Aug 2020 07:43:44 GMT

Hi there, the home hub info is as follows and the dial test was all fine.

Re: Speed Dropped Off

imjolly — Sat, 08 Aug 2020 08:59:53 GMT

connection time is only 8hrs was that a manual reset or hub dropping connection? have you noticed the hub dropping connection often

Re: Speed Dropped Off

Coleslaw11 — Sat, 08 Aug 2020 09:00:46 GMT

It was a manual reset

Re: Speed Dropped Off

Coleslaw11 — Sat, 08 Aug 2020 20:15:05 GMT

The internet doesn't drop out that much, only once a month or something like that

Re: Speed Dropped Off

pippincp — Sat, 08 Aug 2020 20:25:47 GMT

It looks like you are in a banded profile perhaps due to the connection dropping more frequently either in the past or what you have noticed recently. Once a month would not cause that to happen.

Re: Speed Dropped Off

Coleslaw11 — Sat, 08 Aug 2020 20:27:00 GMT

So would a line reset put this back to how it should be? If so what details are needed to do this?

Re: Speed Dropped Off

imjolly — Sat, 08 Aug 2020 20:37:20 GMT

If you can maintain a stable connection with no drops or resets then DLM should reduce noise margin and increase speed but could take a few weeks

Re: Speed Dropped Off

Coleslaw11 — Sat, 08 Aug 2020 20:43:15 GMT

Since it's been like this for months and our 'guaranteed minimum' is 64, could the line be reset anyway?

Re: Speed Dropped Off

pippincp — Sat, 08 Aug 2020 21:22:43 GMT

A line reset cannot be done without an engineer visit unlike ADSL connections. As your minimum guaranteed is higher than what you are getting ring in and report it.

Re: Speed Dropped Off

Coleslaw11 — Sat, 08 Aug 2020 21:25:44 GMT

Ah I am on an ADSL line, just realized this wasn't the sub-forum for it sorry

Re: Speed Dropped Off

pippincp — Sat, 08 Aug 2020 21:28:04 GMT

No, you are on VDSL. Only ADSL lines can have DLM reset remotely, VDSL needs an engineer visit.