This topic

This topic https://community.bt.com/t5/Archive-Staging/Constantly-disconnected-from-online-games-since-upgrading-to/m-p/2080970#M1203763 <P>Hi</P><P>I've recently upgraded to 132mbps fibre with BT, and they sent me a new router - BT Smart Hub 2.</P><P>Ever since installing the new router, I get constantly disconnected while playing online games on my pc (forza).<BR /><BR />FYI I am wired with an ethernet cable, so there is nothing to do with WiFi.</P><P>Here are things i've tried without success:</P><P>Disable UPnP and UPnP extra security.<BR />Put my device on the DMZ.<BR />Set a static IP on my device.<BR />Turn off IPv6 on my device.<BR />Disabling 'Always use this IP address' on my device.<BR />Factory Reset the router.<BR /><BR /></P><P>Things I haven't tried yet (but doubt it would change anything):<BR />Disable my DynamicDNS service.<BR /><BR /><BR />I previously had the Home Hub 5 with 76mbps fibre and never had this issue, so I know the problem is likely with the Smart Hub 2 router.<BR /><BR />However I noticed this appearing in the technical log whenever I get disconnected from the game, could be indicative of a UPnP issue where the port doesn't remain open? The timestamps are exactly when I get disconnected :</P><P> </P><DIV><DIV class="BTregularFont">18:47:50, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:47:30, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:46:08, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:45:46, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:44:27, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:44:09, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:41:16, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:41:00, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:35:43, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="BTregularFont"> </DIV></DIV><DIV><DIV class="BTregularFont"> </DIV></DIV><DIV><DIV class="BTregularFont">18:33:46, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:33:27, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:32:03, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:31:47, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:29:45, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:29:28, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:26:01, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218<BR /><BR /><BR /></DIV></DIV><DIV><DIV class="BTregularFont">18:25:30, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:24:26, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:24:08, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:22:24, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV></DIV> Mon, 10 Aug 2020 17:59:34 GMT turboman 2020-08-10T17:59:34Z Constantly disconnected from online games since upgrading to smart hub 2 https://community.bt.com/t5/Archive-Staging/Constantly-disconnected-from-online-games-since-upgrading-to/m-p/2080970#M1203763 <P>Hi</P><P>I've recently upgraded to 132mbps fibre with BT, and they sent me a new router - BT Smart Hub 2.</P><P>Ever since installing the new router, I get constantly disconnected while playing online games on my pc (forza).<BR /><BR />FYI I am wired with an ethernet cable, so there is nothing to do with WiFi.</P><P>Here are things i've tried without success:</P><P>Disable UPnP and UPnP extra security.<BR />Put my device on the DMZ.<BR />Set a static IP on my device.<BR />Turn off IPv6 on my device.<BR />Disabling 'Always use this IP address' on my device.<BR />Factory Reset the router.<BR /><BR /></P><P>Things I haven't tried yet (but doubt it would change anything):<BR />Disable my DynamicDNS service.<BR /><BR /><BR />I previously had the Home Hub 5 with 76mbps fibre and never had this issue, so I know the problem is likely with the Smart Hub 2 router.<BR /><BR />However I noticed this appearing in the technical log whenever I get disconnected from the game, could be indicative of a UPnP issue where the port doesn't remain open? The timestamps are exactly when I get disconnected :</P><P> </P><DIV><DIV class="BTregularFont">18:47:50, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:47:30, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:46:08, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:45:46, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:44:27, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:44:09, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:41:16, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:41:00, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:35:43, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="BTregularFont"> </DIV></DIV><DIV><DIV class="BTregularFont"> </DIV></DIV><DIV><DIV class="BTregularFont">18:33:46, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:33:27, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:32:03, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:31:47, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:29:45, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:29:28, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:26:01, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218<BR /><BR /><BR /></DIV></DIV><DIV><DIV class="BTregularFont">18:25:30, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:24:26, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:24:08, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal client: 192.168.1.218</DIV><DIV class="mceNonEditable lia-copypaste-placeholder"> </DIV><P> </P></DIV><DIV><DIV class="BTregularFont">18:22:24, 10 Aug.</DIV><DIV class="BTregularFont">Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->54650, internal ports: 54650, internal client: 192.168.1.218</DIV></DIV> Mon, 10 Aug 2020 17:59:34 GMT https://community.bt.com/t5/Archive-Staging/Constantly-disconnected-from-online-games-since-upgrading-to/m-p/2080970#M1203763 turboman 2020-08-10T17:59:34Z