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Internet instability after Sky Q install

Hawkmoon19 — Tue, 11 Aug 2020 16:53:46 GMT

So I have posted on Sky forums and been tinkering with settings on my Sky Q box and BT Home Hub (HH6 I think). But I thought I would ask here as well. Seems like quite a common issue that folks seem to have some problems with BT Smart Hubs after Sky Q is installed. We only have the one Sky Q box - no Sky Q kit anywhere else in the house. I have turned off 5 GHz Wi-fi on the Sky Q box so it only uses 2.4 GHz but still issues persist. So, as for the issues - wi-fi and even Ethernet connected devices will randomly disconnect for a few seconds throughout the day and sometimes the connection speeds drop very slow. This only happened after Sky Q was installed and as I said, my research suggests it is not a coincidence and that other BT Home Hub users have encountered these issues. I was wondering if anyone else here has worked on this issue? My Home hub is NOT the latest one, and I understand the latest one has even more issues with Sky Q. My young boys are particularly 'suffering' because these little breaks in wi-fi connectivity keep throwing them out of their multiplayer online games

Re: Internet instability after Sky Q install

imjolly — Tue, 11 Aug 2020 17:08:12 GMT

have you already split the 2.4/5ghz network on your HH6?

Re: Internet instability after Sky Q install

Hawkmoon19 — Tue, 11 Aug 2020 17:20:08 GMT

I thought about doing that but need more advice first:

1. Should I put the Sky Q box on 2.4 or 5 Ghz?

2. And then other devices - laptops phones and desktops (we have Lots of devices as we’re a big family) - how should I divide them up between 2.4 and 5 Ghz?

3. Do I have to do anything with Ethernet connected devices?

4. Turn SMART on/off?

Re: Internet instability after Sky Q install

pippincp — Tue, 11 Aug 2020 17:23:55 GMT

1. Use trial and error to see which suits best.

2. No need to divide them devices should choose automatically.

3. No.

4. Turn smart set up off.

Re: Internet instability after Sky Q install

imjolly — Tue, 11 Aug 2020 17:24:02 GMT

Turn off smart setup and split networks

have you turned of smart setup

Turn Off smart setup

have you split the networks

Split the networks

Re: Internet instability after Sky Q install

imjolly — Tue, 11 Aug 2020 17:28:46 GMT

The sky q will use the 2.4ghz to connect to hub mine does. I have a sh2 and sky q 2TB box and 3 mini boxes and don't have any problems all connected using wireless

Re: Internet instability after Sky Q install

Hawkmoon19 — Tue, 11 Aug 2020 17:29:05 GMT

I haven’t done these yet because I would like the questions I outlined above answering

Re: Internet instability after Sky Q install

Hawkmoon19 — Tue, 11 Aug 2020 17:31:56 GMT

If I split the 2.4 and 5 how can devices choose which to connect to, because the 5ghz channel will have a new network name and password won’t it?

Re: Internet instability after Sky Q install

-Richie- — Tue, 11 Aug 2020 17:40:00 GMT

@Hawkmoon19wrote:
If I split the 2.4 and 5 how can devices choose which to connect to, because the 5ghz channel will have a new network name and password won’t it?

I renamed my SSID and just added a 5 to the 5GHz band, the password is the same for both, just the SSID that changes.

I have a 1TB Sky Q box and a mini, connected to the 2.4GHz band, using the original Smart Hub 1, I have no issues with them or any of the devices connected.

Re: Internet instability after Sky Q install

Hawkmoon19 — Tue, 11 Aug 2020 17:42:20 GMT

Is the suggestion to keep the Sky Q box as the only device on the 2.4Ghz channel?

Re: Internet instability after Sky Q install

imjolly — Tue, 11 Aug 2020 17:47:38 GMT

My sky q box connects to 2.4ghz network as do many other devices in my home

when you split the network on hh6 it will add 5 automatically you can then maintain same password of both networks and any devices which are dual band then connect them to both networks and then let devices choose which network gives best connection

Re: Internet instability after Sky Q install

Hawkmoon19 — Tue, 11 Aug 2020 20:16:31 GMT

I will indeed try splitting the 2.4 and 5 GHz bands - thanks everyone

Re: Internet instability after Sky Q install

pippincp — Tue, 11 Aug 2020 20:21:26 GMT

@Hawkmoon19wrote:
I haven’t done these yet because I would like the questions I outlined above answering

I did answer them for you.

Re: Internet instability after Sky Q install

Hawkmoon19 — Tue, 11 Aug 2020 20:44:50 GMT

Yes thank you, much appreciated