This topic

Downstream and upstream are much slower than what I should be getting

Viacal — Tue, 11 Aug 2020 17:54:16 GMT

I have included images of my hubs stats along with the results from the bt broadband checker and it's much slower than it should be, anyone know any solutions?

Re: Downstream and upstream are much slower than what I should be getting

iniltous — Tue, 11 Aug 2020 18:14:31 GMT

Do you have dialtone at the master socket test port ?

Re: Downstream and upstream are much slower than what I should be getting

Viacal — Tue, 11 Aug 2020 18:20:12 GMT

Yes, I plugged into the master test socket and there is a dial tone

Re: Downstream and upstream are much slower than what I should be getting

iniltous — Tue, 11 Aug 2020 19:17:17 GMT

Dial 17070 and take the quiet line test and listen for any noise on the line ( best done with a corded phone if you have one ) ...any noise on the line, report the line as noisy.

Is your router normally connected in the master socket ?, if not try the router in the test port ( with a new filter if possible ) , post router stats to compare against the original stats you posted .

Re: Downstream and upstream are much slower than what I should be getting

Viacal — Tue, 11 Aug 2020 19:29:27 GMT

I have now done the quiet line test with a corded phone on both the master and test sockets and both times were dead silent.

My router is usually in the master socket and I have now tested the router on the test socket and the results are virtually the same.

Re: Downstream and upstream are much slower than what I should be getting

Keith_Beddoe — Tue, 11 Aug 2020 19:54:22 GMT

There is something wrong with your line, or the way you have things connected up.

What does your master phone socket look like?

Re: Downstream and upstream are much slower than what I should be getting

Viacal — Tue, 11 Aug 2020 19:59:09 GMT

It looks like number 7

Re: Downstream and upstream are much slower than what I should be getting

Keith_Beddoe — Tue, 11 Aug 2020 20:03:59 GMT

@Viacal wrote:

It looks like number 7

And do you have the phone plugged into the phone socket, and the home hub plugged directly into the broadband socket, with no microfilters in use?

Do you have any other phone sockets or phone extensions in the house?

Re: Downstream and upstream are much slower than what I should be getting

Viacal — Tue, 11 Aug 2020 20:27:24 GMT

I have both the phone and router directly connected to the master socket with no filters and I have no other phone sockets or extenders in the house

Re: Downstream and upstream are much slower than what I should be getting

pippincp — Tue, 11 Aug 2020 21:16:17 GMT

Has the hub been rebooting itself or have you been doing it in an attempt to improve the connection?

Re: Downstream and upstream are much slower than what I should be getting

Viacal — Tue, 11 Aug 2020 21:19:04 GMT

I've rebooted a couple times but I stopped doing that because nothing changed

Re: Downstream and upstream are much slower than what I should be getting

pippincp — Tue, 11 Aug 2020 22:01:01 GMT

A couple of time could be any number. The fact is that is the worst thing you can do with a VDSL connection as DLM would see it as a fault. That said your noise margin is excessively high which would support too many reboots or as @Keith_Beddoe says a problem with your line. As you report the QLT as being silent you are going to have to bite the bullet and call it in.

Re: Downstream and upstream are much slower than what I should be getting

Keith_Beddoe — Wed, 12 Aug 2020 06:53:04 GMT

I agree with @pippincp . Your max data rate is fine, but DLM has detected an issue, and reduced your connection speed. Multiple restarts will also cause that.