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BT SmartHub 2, keep cutting out regularly.

Anonymous — Tue, 11 Aug 2020 21:39:32 GMT

Hello BT Community,

I've got BT Fibre 2, I have had it for around about 2-3 month it works excellent but I've noticed in the last week and half my BT SmartHub 2 randomly cuts out flashing purple then green. All most everyday between approximately either 21:00GMT or the afternoon at 15:30GMT.

I have just paid the bill & it's getting to annoy me NOW 😠!

Re: BT SmartHub 2, keep cutting out regularly.

pippincp — Tue, 11 Aug 2020 21:54:35 GMT

As it happens at specific times is there anything in you house that switches on/off at those times? eg a water heater, central heating etc? An arcing thermostat can be a cause of the problem you describe.

Otherwise do a quiet line test 17070 option 2, best with corded phone. The line should be silent between announcements. If you use a cordless you may get a dull backgroung mains hum.

Re: BT SmartHub 2, keep cutting out regularly.

Anonymous — Tue, 11 Aug 2020 22:14:47 GMT

Hello @pippincp,

I've got a smart meter to monitor my gas and electricity and the smart meter is in the same room as where the BT SmartHub 2 is. Also I've done the line test and came back as a quiet line.

Re: BT SmartHub 2, keep cutting out regularly.

pippincp — Tue, 11 Aug 2020 23:43:58 GMT

The smart meters are in the same room? Move the hub then. Smart meters send info back to your supplier at regular intervals via a mobile wireless connection.

Re: BT SmartHub 2, keep cutting out regularly.

Anonymous — Tue, 11 Aug 2020 23:49:04 GMT

Hello again @pippincp,

But I cannot because I've only got 1 living room and the hub as to stay in the living room cause that's where the linebox is?

Re: BT SmartHub 2, keep cutting out regularly.

pippincp — Tue, 11 Aug 2020 23:56:30 GMT

I'm sorry, perhaps I misunderstand. Your gas and electricity smart meters are in your living room? Or is it just the monitor?

Re: BT SmartHub 2, keep cutting out regularly.

Anonymous — Wed, 12 Aug 2020 01:07:07 GMT

Hello once again @pippincp,

No it's OK no need to apologise 😄. The smart meter looks like this:

And here is my SmartHub 2 in the dark:

The smart meter is on a different self and not & not the same self as where the SmartHub 2 is.

Re: BT SmartHub 2, keep cutting out regularly.

pippincp — Wed, 12 Aug 2020 01:16:02 GMT

OK it is your smart meters monitor, not your smart meters. You had me wondering then. Have you tried the quiet line test yet?

Re: BT SmartHub 2, keep cutting out regularly.

Anonymous — Wed, 12 Aug 2020 01:31:12 GMT

Hi @pippincp,

LOL 🤣 😋! Don't worry be happy ya.

Anyway like what I had already said up above "Also I've done the line test and came back as a quiet line."

Re: BT SmartHub 2, keep cutting out regularly.

Anonymous — Wed, 12 Aug 2020 16:56:43 GMT

Hello,

Can someone please reply, because the same thing has happened again my Internet went off at 17:35GMT . I've move the smart meter somewhere else and I'll still getting problem. BT please sort it out seriously now, I'm getting annoyed at this ISP.