This topic

Purple lights

SuperSonicX04 — Wed, 12 Aug 2020 17:18:59 GMT

I just got a smart hub 2 yesterday, was told it should turn blue at midnight, but it's still flashing purple the next day, the cables are all connected properly, can someone help me please

Re: Purple lights

imjolly — Wed, 12 Aug 2020 17:21:37 GMT

You need to phone customer services 150 as it appears your line is not activated

does your phone work?

Re: Purple lights

SuperSonicX04 — Tue, 18 Aug 2020 19:59:28 GMT

I don't have a phone yet as it's my first flat, but I had a technician come out last Tuesday to activate it, he says it is activate and should wait til midnight for it to come on, but it's been a week since then and it hasn't stopped flashing purple

Re: Purple lights

pippincp — Tue, 18 Aug 2020 20:02:59 GMT

Then as @imjolly says you need to get onto customer services.

Re: Purple lights

Keith_Beddoe — Tue, 18 Aug 2020 20:11:07 GMT

Without checking with a phone at the test socket, you could be charged if the fault is within your own wiring, or the way you have things connected up.

A basic wired phone costs less than £10, and could save you an £85 visit charge.