This topic

Sync Speed

James_lol — Wed, 12 Aug 2020 17:44:29 GMT

im only getting 4mbps/1up i usually get 6-8 on this new fiber. before i had 10down on adsl...anyway can a mod here please reset my sync speed. thank you!

Re: Sync Speed

James_lol — Wed, 12 Aug 2020 17:54:30 GMT

okay getting worse, this is just unusable now

Downstream sync speed:

2.917 Mbps

Please can a mod fix this

Re: Sync Speed

imjolly — Wed, 12 Aug 2020 18:08:15 GMT

Enter your phone number and post results. Remember to delete phone number

the mods cannot magically make your connection better. It is quite possible that your adsl was better than your fibre connection especially if you are a long way from your street cabinet

Re: Sync Speed

James_lol — Wed, 12 Aug 2020 18:36:50 GMT

enter my phone number where? and also a sync reset is not possible anymore? thanks for help

Re: Sync Speed

licquorice — Wed, 12 Aug 2020 18:44:34 GMT

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Sync Speed

James_lol — Wed, 12 Aug 2020 18:51:59 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

6.6	2.7	1.2	0.8	2	Available	Available	--
6.6	2.6	1.2	0.8	2	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 5.5	--	3 to 8	Available	Available	--
Up to 5.5	Up to 1	3 to 8	Available	Available	--
Up to 4	--	3 to 7	Available	Available	--
2	--	--	Available	Available	--
2	--	--	Available	--	--

Observed Speeds VDSL ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

9.06	9.73
1.11	1.18
2020-05-04	2020-03-09

Re: Sync Speed

imjolly — Wed, 12 Aug 2020 19:02:59 GMT

As you can see the fibre speed are what you would expect looking at the dslchecker results so you are probably better on adsl but sooner or later you will have to move to fibre

you can contact BT 0800800030 and ask to move back to adsl2

Re: Sync Speed

James_lol — Wed, 12 Aug 2020 19:43:05 GMT

Agreed but the last few months i've been happy at 7mbps for it to randomly desync down to 2.2mbps is not what i should expect really

Re: Sync Speed

licquorice — Wed, 12 Aug 2020 20:05:30 GMT

Is there any noise on your line with a quiet line test 17070