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Broadband down - West Wales SA48

Bensaes — Thu, 13 Aug 2020 09:35:18 GMT

Anyone else having issues?

Was working fine at 6am, and since 8am I have a solid red/orange hub light.

Been through numerous reboots, of both wall and hub, and nothing.

My BT showing no faults in the area.

Please help!!

Re: Broadband down - West Wales SA48

pippincp — Thu, 13 Aug 2020 10:24:00 GMT

Do you have a dial tone on your line?

Re: Broadband down - West Wales SA48

Bensaes — Thu, 13 Aug 2020 10:39:17 GMT

We are ex directory and dont use a landline, so have no idea

Re: Broadband down - West Wales SA48

imjolly — Thu, 13 Aug 2020 10:44:15 GMT

if you have broadband then you do have a landline - but you may not use it

the most basic test for broadband problem is to see if your landline has a dial tone. if no dialtone hence why no broadband and you need to report a phone fault to 151

Re: Broadband down - West Wales SA48

Keith_Beddoe — Thu, 13 Aug 2020 10:46:41 GMT

Without checking for dial ton on a phone, there is nothing else you can do.

If you can check, and there is no dial tone, then reporting it to BT normally gets its fixed quicker, as landline faults take priority.

A cheap wired phone costs less than £10, and could save you an £85 visit charge, if the fault is within your premises.

Re: Broadband down - West Wales SA48

Bensaes — Thu, 13 Aug 2020 12:18:24 GMT

We have a dial tone, and the line is fully working

Re: Broadband down - West Wales SA48

imjolly — Thu, 13 Aug 2020 12:23:34 GMT

have you tried using google with your post code and broadband problems? looks like been connection problems since 7.20am today