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FTTP Full Fibre 900 incorrectly installed - please prompt someone to look at this

jonny321321 — Thu, 13 Aug 2020 10:41:38 GMT

Hi there,

Last Friday I had FTTP installed. However, the configured connection point from the street was inaccessible (for my road) and the engineer had to wire it off a different point further down, hoping that the exchange would be the same. Unfortunately it wasn't, and the ONT didn't sync up. The engineer left saying he had no idea when or how it would be fixed leaving me with no service, 6 days have passed with no updates or news, which I'm still being billed for despite no service being provided. My ONT box that was installed is repeatedly flashing to no avail.

I would appreciate if this could be looked at and remedied (my order reference is ready),

Thank you.

Re: FTTP Full Fibre 900 incorrectly installed - please prompt someone to look at this

imjolly — Thu, 13 Aug 2020 10:45:48 GMT

have you tried phoning the FTTP team who deal with your connection 08005874787

Re: FTTP Full Fibre 900 incorrectly installed - please prompt someone to look at this

jonny321321 — Thu, 13 Aug 2020 11:23:22 GMT

Ah well I am on the phone to them as well speak (fairly painlessly). I was anticipating call center hell if I'm honest and thus was reluctant to go down that route. Thanks for the number.