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Moved home - openreach modem + smarthub

Morethanaphelan — Fri, 14 Aug 2020 10:58:05 GMT

Hi,
I have recently moved home and had my fibre 2 deal transferred from my old flat to the new one.

The new flat has a Nokia openreach modem and the hub I have is the Smarthub, with a small grey broadband socket and four yellow ethernet sockets at the back.

Is there any way to make these two work together - got a text saying my services have been switched over, but as far as I can see I have no way to connect the hub.

From what I have read it looks like I might need a different hub, but would appreciate any insight.
Thanks,
Dave.

Re: Moved home - openreach modem + smarthub

licquorice — Fri, 14 Aug 2020 11:09:42 GMT

The hub needs to be one with a red WAN port and 3 LAN ports rather than 4 LAN ports.

Re: Moved home - openreach modem + smarthub

Morethanaphelan — Fri, 14 Aug 2020 11:29:03 GMT

Thanks, I appreciate the help. Do you know which hub this should be, there seems to be different versions of the same one. Might be me being a bit thick though!

Re: Moved home - openreach modem + smarthub

licquorice — Fri, 14 Aug 2020 11:47:12 GMT

There are 2 versions of the SH2, I'm not sure how they are distinguished other than by the fact that the FTTP version has a WAN port.

I presume the previous occupants should have left the hub.

On new provisions,the correct version of hub for the service ordered is supplied.

You need to contact customer services to get the correct hub sent.

Re: Moved home - openreach modem + smarthub

converse420 — Fri, 14 Aug 2020 16:42:18 GMT

It's not you, I have both hubs sitting side by side at the moment. Both are SmartHub 2's the only identifying characteristic between the two hubs is that the for FTTP the 4th ethernet socket is labelled WAN.

I'm happy to be corrected, but I believe the ONT is owned by Openreach and should have been left in place by the previous owners (although often this does not happen). The SmartHub 2 is part of your BT Service, so I would expect the correct SH2 to be provided to you as part of the service.