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Broadband

nicinnes — Fri, 14 Aug 2020 11:27:42 GMT

Have fibre broadband but internet is slow and keeps disconnecting

Re: Broadband

Keith_Beddoe — Fri, 14 Aug 2020 19:30:49 GMT

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Re: Broadband

nicinnes — Sat, 15 Aug 2020 07:45:44 GMT

No there is no noise on phone line

Re: Broadband

imjolly — Sat, 15 Aug 2020 07:53:00 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

run btspeedtester with ethernet connection and post results

https://www.speedtest.btwholesale.com/

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Broadband

nicinnes — Sat, 15 Aug 2020 12:29:24 GMT

Re: Broadband

imjolly — Sat, 15 Aug 2020 13:45:51 GMT

need your hub stats

from dslchecker you had max 80/20mb connection back in June