No Wi-fi Connection- Wk 4

MissC — Sat, 15 Aug 2020 07:56:39 GMT

Hi there

I really hope someone can help me - as BT are a nightmare!

I moved home in June and had a new line installed. All was fine until around 4-6wks ago when my devices couldn’t find a Wi-fi signal.

looking on my devices it showed the router to have a good/excellent signal however the connection to all devices (2 x Alexa echos, sky and iPhone) May connect initially for a few mins then completely drop out.

move had a new router delivered this morning and this hasn’t changed anything.

landline seems to be working fine. BT have said connect TV by cable - which isn’t possible as it’s at different end of house. However even if I did the rest of my devices aren’t working.

please can anyone give advice?

I’ve moved from a stone house to a modern semi so wall thickness is less so it can’t be that.

thanks in advance

Re: No Wi-fi Connection- Wk 4

imjolly — Sat, 15 Aug 2020 09:40:01 GMT

have you turned of smart setup

Turn Off smart setup

Re: No Wi-fi Connection- Wk 4

MissC — Sat, 15 Aug 2020 10:18:01 GMT

Hi thank you for your reply.

nope not tried that as no idea what it is

I’m not savvy with tech

Re: No Wi-fi Connection- Wk 4

imjolly — Sat, 15 Aug 2020 10:59:29 GMT

follow the link I posted and it explains how to do it

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No Wi-fi Connection- Wk 4

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Re: No Wi-fi Connection- Wk 4