This topic

serial number on ont

jenny28460 — Sat, 15 Aug 2020 16:06:31 GMT

Had fttp installed on 5 Aug, however still not activated as apparently a serial number needs to be given to OR. Trouble is there does not seem to be any number on my ONT thing. Any ideas as to where I will find this number?

Thanks.

Re: serial number on ont

pippincp — Sat, 15 Aug 2020 16:15:03 GMT

@Starwire should be able to help you out there when he drops in. I don't know where it is on the newer ONT's

Re: serial number on ont

busterboy1 — Sat, 15 Aug 2020 16:18:40 GMT

@jenny28460

The engineer who did the install should have activated the serial number at the time of the install.

Why he didn't who knows, why did he leave before testing it was working.

Re: serial number on ont

wagster — Sat, 15 Aug 2020 16:48:02 GMT

Did the engineer leave the box that the ONT came in. Had my fitted yesterday and he left the box which has all the details on a sticker on the side.

Re: serial number on ont

jenny28460 — Sat, 15 Aug 2020 16:51:11 GMT

Thanks for responses.

Apparently there was a fault somewhere in the local area that needed to be fixed first. Now we are stuck with waiting until Sept for another engineer visit. Don't know why they can't call the original installer to ask him. This is such a pain. No-one seems to know what they are doing. Have hunted all over the ONT for any sign of a number or barcode but there is none.

Re: serial number on ont

jenny28460 — Sat, 15 Aug 2020 16:52:04 GMT

Only had the box that the hub came in.

Re: serial number on ont

Starwire — Sat, 15 Aug 2020 16:57:24 GMT

Is it a Nokia ONT or a Huawei one?

The Nokia ones are about 4inch Squared whereas they Huawei are about 8 inches by 5.

The Huawei ones usually always have a sticker with the Serial Number on the front, it’ll begin with SN then a long series of numbers, usually the first batch of numbers end 443.

The Nokia ones only have the Serial Number on the back and usually begin with AL, it’s the sticker in the middle at the top.

Re: serial number on ont

jenny28460 — Sat, 15 Aug 2020 17:04:32 GMT

It's a small square thing so Nokia I would guess. No way of getting the number then..short of taking it off the wall.

Re: serial number on ont

Starwire — Sat, 15 Aug 2020 17:06:19 GMT

Yeah, you’ll have to take it off the wall by pulling it up as it’ll be held on by two screws.

Re: serial number on ont

jenny28460 — Sat, 15 Aug 2020 17:08:24 GMT

So slide it upwards and it should come off? Is there a front cover that comes off?

Re: serial number on ont

jenny28460 — Sat, 15 Aug 2020 17:15:03 GMT

Done!

Thank you.

I hope when I give them the number there are no more excuses for not activating.

Re: serial number on ont

Starwire — Sat, 15 Aug 2020 18:08:42 GMT

👍

Re: serial number on ont

converse420 — Sat, 15 Aug 2020 18:14:26 GMT

For me with the 1 port ONT, the serial number is a sticker (very small font) on the front, so no need to remove the ONT from the wall.

Re: serial number on ont

pippincp — Sun, 16 Aug 2020 00:20:58 GMT

No front cover. Just slide it up and it will come off.

Re: serial number on ont

Starwire — Sun, 16 Aug 2020 11:54:39 GMT

The Huawei ones have always had a sticker on the front and spare ones in the box.

Nokia only come with it on the back of the ONT but the new ones coming out will have spare stickers as well.

I know a lot of Openreach Engineers like to put one in the CSP in case it’s they need to confirm it on a Repair visit and the EU’s not home.

Re: serial number on ont

jenny28460 — Mon, 17 Aug 2020 17:48:25 GMT

Many thanks for all input. Still not connected but expecting a call tomorrow with an update.

Just how long does the connection process take...

Re: serial number on ont

Starwire — Mon, 17 Aug 2020 20:09:04 GMT

Once a Nokia ONT is Activated against the Head End and providing the Profile is built correctly it can take 5-15 minutes to Sync up and establish a PPPoE Session.