This topic

BT Capping bandwidth to geforce now

k0les — Sun, 16 Aug 2020 00:28:10 GMT

Hi all, I've recently started using Geforce Now which is a cloud gaming platform however I've noticed I'm not getting the same speeds I do while using it as I do with other apps. I usually get 150mbps however in geforce now I'm getting 30mbps constantly which causes a laggy experience along with high packet loss.

I tried using a VPN and it did indeed uncap my speeds to 150mbps. Is it possible that BT is capping speeds? Is there any way that I can stop it?

Re: BT Capping bandwidth to geforce now

pippincp — Sun, 16 Aug 2020 00:29:43 GMT

BT don't cap seeds.

Re: BT Capping bandwidth to geforce now

k0les — Sun, 16 Aug 2020 00:48:40 GMT

Clearly BT is doing something when with a VPN the speeds aren't capped.

Re: BT Capping bandwidth to geforce now

k0les — Sun, 16 Aug 2020 01:10:17 GMT

Without using VPN speedsSpeedtestWhile using VPN

Here's the differences between speeds with and without VPN, along with a result from speedtest.net .

Re: BT Capping bandwidth to geforce now

NigelB72 — Sun, 16 Aug 2020 06:41:12 GMT

This question has been asked and answered countless times not specifically about GeForce Now and as @pippincp has said, BT don't cap speeds.

It could be the local GeForce server that you are connecting to has a bandwidth cap to maintain a stable experience for all users. When using a VPN you could be connecting to a different server that has more bandwidth availability and therefore has no cap.

Either way, BT are not capping your connection.

Re: BT Capping bandwidth to geforce now

busterboy1 — Sun, 16 Aug 2020 07:15:24 GMT

@k0les

Have a read of this buddy.

https://www.bt.com/help/broadband/bt-s-approach-to-broadband-traffic-management

Re: BT Capping bandwidth to geforce now

k0les — Sun, 16 Aug 2020 13:29:27 GMT

It is definitely not the issue as I made sure i'm connecting to the exact same servers and Geforce now even states that the max bandwidth is much higher than 30mbps.

Re: BT Capping bandwidth to geforce now

NigelB72 — Sun, 16 Aug 2020 13:30:30 GMT

Even so, BT don't cap speeds so there must be another reason

Re: BT Capping bandwidth to geforce now

k0les — Sun, 16 Aug 2020 13:32:44 GMT

I'll try giving BT a call today to see but it's just strange that my friends with different ISPs but even slower packages get higher speeds in the app.

Re: BT Capping bandwidth to geforce now

NigelB72 — Sun, 16 Aug 2020 13:35:35 GMT

@busterboy1 has already posted a link to the official page that states that BT don't cap download speeds or bandwidth. By calling BT to verify something that you've already been told several times is just adding to the higher than usual wait times due to the ongoing situation with covid-19 for absolutely no reason

Re: BT Capping bandwidth to geforce now

k0les — Sun, 16 Aug 2020 13:46:01 GMT

It's not absolutely no reason, instead of using call centre i was able to use live chat to book an engineer visit. I pay for 130mbps and to get 30mbps which gives me an unplayable experience is clearly something that shouldn't happen. Especially when others with different ISPs don't have this issue but many with BT do.

Re: BT Capping bandwidth to geforce now

pippincp — Sun, 16 Aug 2020 20:10:42 GMT

Be prepared to pay £85.00 when/if no fault can be found. Do let us know how you get on.

Re: BT Capping bandwidth to geforce now

k0les — Mon, 17 Aug 2020 00:03:25 GMT

Don't see why I would get charged when the live chat agent said that's what I should do and neither is there anything that is listed here a cause for me to be charged but thanks for the input.

Re: BT Capping bandwidth to geforce now

TimCurtis — Mon, 17 Aug 2020 08:44:13 GMT

@k0les

Could it be that when using your VPN that the route taken to the Geforce Now server(s) might be totally different and avoids a congestion?

I say that with very little experience of that side of things but just offering up a possible explanation.

Re: BT Capping bandwidth to geforce now

NigelB72 — Mon, 17 Aug 2020 08:45:11 GMT

@TimCurtis I've suggested this and was shot down

Re: BT Capping bandwidth to geforce now

TimCurtis — Mon, 17 Aug 2020 14:41:25 GMT

I wonder if @k0les could try pinging the server with and without the VPN in place and see if the routing is different.

Re: BT Capping bandwidth to geforce now

k0les — Mon, 17 Aug 2020 17:44:30 GMT

Do you mean doing tracert [server ip] with VPN and without VPN?

Re: BT Capping bandwidth to geforce now

licquorice — Mon, 17 Aug 2020 17:54:47 GMT

Yes

Re: BT Capping bandwidth to geforce now

k0les — Mon, 17 Aug 2020 18:00:07 GMT

Here's what shows up

Re: BT Capping bandwidth to geforce now

sgt4hed — Mon, 17 Aug 2020 23:21:21 GMT

Looks like the VPN is taking a more optimal route... You are getting timeouts on the non-vpn tracert but no timeouts on the other... the first timeout looks like its coming from your public IP going out to the internet, so might be your router/sh2, and the second timeout seems to not be on BT's infrastructure.

I would have a look at doing a reset of the router/sh2 and go from there.