https://community.bt.com/t5/Archive-Staging/Unable-to-do-speedtest-on-SH2-and-slow-speeds/m-p/2083510#M1204327 <P>Hi over the last few months I've been getting the following error message when trying to do a speed test on my Smart Hub2:</P><P>" We couldn't test your speed.&nbsp;<SPAN>We can't see your Hub online so we're not able to run a speedtest for you at the moment." This is on a full fibre (FTTP) connection. I have done the "disconnect and power down the ONT and Hub for five minutes" routine several times.</SPAN></P><P>My speeds are below the minimum guarantee and have been for well over a year, despite an engineer visit and him saying that "Your profile is mismatched between Openreach and BT, you should be be able to get a gig here" after doing my line speed test.&nbsp;</P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="exc speed.jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/67781i62BA1A8FF53318AB/image-size/large?v=v2&amp;px=999" role="button" title="exc speed.jpg" alt="exc speed.jpg" /></span>Anyone have any ideas??</SPAN></P><P>&nbsp;</P> Sun, 16 Aug 2020 18:00:30 GMT gilesrogers 2020-08-16T18:00:30Z https://community.bt.com/t5/Archive-Staging/Unable-to-do-speedtest-on-SH2-and-slow-speeds/m-p/2083510#M1204327 <P>Hi over the last few months I've been getting the following error message when trying to do a speed test on my Smart Hub2:</P><P>" We couldn't test your speed.&nbsp;<SPAN>We can't see your Hub online so we're not able to run a speedtest for you at the moment." This is on a full fibre (FTTP) connection. I have done the "disconnect and power down the ONT and Hub for five minutes" routine several times.</SPAN></P><P>My speeds are below the minimum guarantee and have been for well over a year, despite an engineer visit and him saying that "Your profile is mismatched between Openreach and BT, you should be be able to get a gig here" after doing my line speed test.&nbsp;</P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="exc speed.jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/67781i62BA1A8FF53318AB/image-size/large?v=v2&amp;px=999" role="button" title="exc speed.jpg" alt="exc speed.jpg" /></span>Anyone have any ideas??</SPAN></P><P>&nbsp;</P> Sun, 16 Aug 2020 18:00:30 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-do-speedtest-on-SH2-and-slow-speeds/m-p/2083510#M1204327 gilesrogers 2020-08-16T18:00:30Z https://community.bt.com/t5/Archive-Staging/Unable-to-do-speedtest-on-SH2-and-slow-speeds/m-p/2083531#M1204328 <P>I had exactly that same message just last night but instead of restarting my hub etc I just acknowledged it (the message) &amp; started over and it worked 2nd time around.</P> Sun, 16 Aug 2020 19:47:59 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-do-speedtest-on-SH2-and-slow-speeds/m-p/2083531#M1204328 Anonymous 2020-08-16T19:47:59Z