This topic

Speed Dropped!!

Anonymous — Sun, 16 Aug 2020 19:44:26 GMT

Hello BT Community,

Please take a look at the image down below:

Now where it says 'Download sync speed' this wasn't 66.969mbps, now this wasn't that speed 6 days ago it was higher. Why has this happend?

Re: Speed Dropped!!

pippincp — Sun, 16 Aug 2020 20:05:09 GMT

I'm sorry but that image gives nothing relating to your comnnection. Please go to Advanced settings/technical log/information which will give us the needed info.

Re: Speed Dropped!!

Anonymous — Sun, 16 Aug 2020 20:23:35 GMT

Hello @pippincp,

Please see down below:

Smart Hub 2 Manager

Technical log

InformationEvent log

This is a list of your BT Smart Hub settings and current statistics.

Product code:Smart Hub 2

Serial number:+091298+1945017453

Firmware version:v0.17.01.12312-BT

Firmware updated:Mon Jul 6 05:35:11 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:0 days,17 Hours40 Mins10 Secs

Data rate:20 Mbps / 66.969 Mbps

Maximum data rate:30.335 Mbps / 84.020 Mbps

Noise margin:12.5 / 10.4

Line attenuation:10.4 / 13.4

Signal attenuation:10.2 / 15.0

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:1.7 GB Uploaded / 28.5 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-59AF5N

2.4 GHz wireless channel:Smart (Channel6)

5 GHz wireless network name:BT-59AF5N

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:On

MAC address:0C:8E:29:3A:39:1C

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: Speed Dropped!!

pippincp — Mon, 17 Aug 2020 05:57:10 GMT

Check for noise on your line. 17070 option 2, best with corded phone.