This topic

Day 6 of RED LOS light - Fibre 500 FTTP - failed appointments.

davekells — Mon, 17 Aug 2020 09:22:13 GMT

HI All,

please could anyone advise on this?

i have been without fibre for 6 days now, every time i book an appointment it will just be cancelled on the day with a note saying visit complete ( even though no one has attended, and the red light is still on ). by this time i have taken time of work to meet the engineer.

i have called BT many many times, to which they just book another appointment. ( which fails ).

slight history:

on the day my fibre went down, next door had theirs installed. I called BT they suggested that their ONT is using my connection? or backend configured to use it. This may explain why the visits are cancelled.

Bt advise that my serial of my ONT is attached to my account, but is it attached to the correct service ?

almost like the 2 properties are mixed up?

this has been an endless loop of calls and missed visits, beyond a joke now. Any help/advice appreciated.

your frustratingly

Re: Day 6 of RED LOS light - Fibre 500 FTTP - failed appointments.

Keith_Beddoe — Mon, 17 Aug 2020 09:29:00 GMT

Call the FTTP Team on 0800 587 4787, they should be able to help

Re: Day 6 of RED LOS light - Fibre 500 FTTP - failed appointments.

davekells — Mon, 17 Aug 2020 09:33:50 GMT

Already have, i have made about 14 calls, since last tuesday.

they book appointments, which then get either cancelled or the marked as complete on the day ( without fixing the issue )

Re: Day 6 of RED LOS light - Fibre 500 FTTP - failed appointments.

pippincp — Mon, 17 Aug 2020 11:21:03 GMT

Which exchange area?

Re: Day 6 of RED LOS light - Fibre 500 FTTP - failed appointments.

davekells — Mon, 17 Aug 2020 11:29:44 GMT

M26 - Radcliffe , manchester

Re: Day 6 of RED LOS light - Fibre 500 FTTP - failed appointments.

Starwire — Mon, 17 Aug 2020 11:49:30 GMT

Either your fibres been pinched, which would surprise me if it required a Step 1 Task that was done by Contractors or someone’s accidentally disconnected your Fibre when fitting the neighbours.

Re: Day 6 of RED LOS light - Fibre 500 FTTP - failed appointments.

davekells — Mon, 17 Aug 2020 12:35:35 GMT

i am more leaning towards the disconnection.. BUT... Bt say the line tests ok? even though i have LOS ....

Re: Day 6 of RED LOS light - Fibre 500 FTTP - failed appointments.

Starwire — Mon, 17 Aug 2020 15:48:06 GMT

Looks like you’re a victim of, ‘Computer Says No’.

Complain to the CEO, seems to be the only way to get things like that fixed these days.

Re: Day 6 of RED LOS light - Fibre 500 FTTP - failed appointments.

davekells — Tue, 18 Aug 2020 10:23:55 GMT

dont happen to have an contact details do you ?

im half tempted to go to the press, for shoddy work...

Re: Day 6 of RED LOS light - Fibre 500 FTTP - failed appointments.

pippincp — Tue, 18 Aug 2020 10:34:17 GMT

Not allowed to post it but google is your friend.

Re: Day 7 of RED LOS light - Fibre 500 FTTP - failed appointments.

davekells — Tue, 18 Aug 2020 19:35:23 GMT

Guess what, another day and another no show, seriously beyond a joke. To be fair to BT I think they are trying their best to get Openreach to actually show up and we are being sent a smart hub tomorrow so we don't have to keep paying for data to enable us to work at home (key workers in healthcare) on top of paying for broadband we arent getting. Its with the tier 2 team who have been in touch everyday to apologise yet again and book another appointment for them to miss with no acknowledgement whatsoever.

How the hell is this ever going to get sorted, patience has seriously run out.

Re: Day 7 of RED LOS light - Fibre 500 FTTP - failed appointments.

pippincp — Tue, 18 Aug 2020 19:39:21 GMT

How are you going to connect a smart hub to the internet with a red LOS light? Are you sure you don't mean a mini hub which will give you a 4G wireless connection?

Re: Day 7 of RED LOS light - Fibre 500 FTTP - failed appointments.

davekells — Tue, 18 Aug 2020 21:06:35 GMT

Yes I meant mini hub, error probably due to sheer rage and frustration

Re: Day 7 of RED LOS light - Fibre 500 FTTP - failed appointments.

pippincp — Tue, 18 Aug 2020 21:58:05 GMT

That is understandable.

Re: Day 9 of RED LOS light - Fibre 500 FTTP - failed appointments.

davekells — Thu, 20 Aug 2020 11:20:04 GMT

All fixed ! seemed the splicing had an issue....

now repliced,

sorted.