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Switching from Virgin Media (Reusing Master socket)

alan19 — Mon, 17 Aug 2020 12:06:59 GMT

Hi all,

I have recently moved home and decided to stick with BT. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. I have been trying to tell BT customer service, however "compute says no" and I am being forced through a very slow and painful linear process whilst not being able to work from my home. I started the process almost 3 weeks ago and I see no end in sight.

Today I am told me Broadband is being activated which I am guessing is done remotely. I was told its possible they may be able to reuse the Virgin connection however I suspect I am being fobbed off, does anyone know if this is possible?

I'm scared that I will need to wait at least another painful week.

Re: Switching from Virgin Media (Reusing Master socket)

NigelB72 — Mon, 17 Aug 2020 12:23:18 GMT

It's not possible to use the Virgin Media connection as they have their own network and don't use OpenReach.

Re: Switching from Virgin Media (Reusing Master socket)

alan19 — Mon, 17 Aug 2020 13:24:08 GMT

I suspected as much. Seems Virgin has a quick start service so I get it in 4 days. I’ll probably cancel my BT contract and go with that.

thanks

Alan

Re: Switching from Virgin Media (Reusing Master socket)

Keith_Beddoe — Mon, 17 Aug 2020 14:22:49 GMT

Bear in mind, if you are still in a contract, you will have to pay cancellation charges.

Re: Switching from Virgin Media (Reusing Master socket)

licquorice — Mon, 17 Aug 2020 14:29:05 GMT

Deleted

Re: Switching from Virgin Media (Reusing Master socket)

alan19 — Mon, 17 Aug 2020 14:36:14 GMT

Good luck then getting money from me for a non existent service. They failed on their side

Alan