This topic

upgraded broadband to full fibre 900 but speeds very low

Bobsters1 — Mon, 17 Aug 2020 13:14:57 GMT

My upgraded package for full fibre 900 was activated today but the speed for download is 65mb and upload is 63mb.

I've done everything possible starting with the hub reset and switching off completely but it's still reading the same (speeds about the same prior to upgrade as was on full fibre).?

Has my broadband been reset to the new package or has it yet to switch over?

Many thanks

Bobbie

Re: upgraded broadband to full fibre 900 but speeds very low

pippincp — Mon, 17 Aug 2020 14:55:14 GMT

Try turning the ONT off for 5 mins. Some people have reported this works.

Re: upgraded broadband to full fibre 900 but speeds very low

Bobsters1 — Mon, 17 Aug 2020 15:07:06 GMT

Whats the ONT?

Many thanks

Bobbie

Re: upgraded broadband to full fibre 900 but speeds very low

Bobsters1 — Mon, 17 Aug 2020 15:09:11 GMT

Yes already done this. I turned everything off

Many thanks

Bobbie

Re: upgraded broadband to full fibre 900 but speeds very low

Bobsters1 — Mon, 17 Aug 2020 15:26:00 GMT

Speeds showing

Download 163mb

Upload 117mb

Should be in the region of

Download 900mb

Upload 450mb

Many thanks

Bobbie

Re: upgraded broadband to full fibre 900 but speeds very low

Bobsters1 — Mon, 17 Aug 2020 15:26:19 GMT

Speeds showing

Download 163mb

Upload 117mb

Should be in the region of

Download 900mb

Upload 450mb

Many thanks

Bobbie

Re: upgraded broadband to full fibre 900 but speeds very low

Bobsters1 — Mon, 17 Aug 2020 15:47:30 GMT

The link rate to the smart hub 2 is 72mbs

Speeds are showing now (after disconnecting a few devices) as download 223mb and upload still at 118mb

Still a vast difference to expected download 900mb and upload 450mb

Re: upgraded broadband to full fibre 900 but speeds very low

Bobsters1 — Mon, 17 Aug 2020 15:50:30 GMT

I'm only getting literally 1/4 of what it should be

Re: upgraded broadband to full fibre 900 but speeds very low

Forthay — Mon, 17 Aug 2020 15:56:40 GMT

@Bobsters1 are these speeds quoted with a cable directly connected to the hub or over Wi-Fi?

You're not the only one with speed issues 😞 It took me over 70 days to resolve mines.

I'd suggest getting the speeds from a wired connection (multiple machines if you're lucky enough to have several machines to test with) to the smarthub if not already.

Use fast.com to get the speeds (not the best in my opinion but BT's favorite)

When you turned off the ONT did you leave it powered down for at least 5mins and tried factory resetting the smart hub?

Make sure you're using good quality Cat7 cables.

Once all done call the FTTP team. 0800 587 4787.

BTW - I'm not aware of an upload offering by BT for 450, do you mean 455mb? If so, that's your your Stay Fast Guarantee 455Mb, Upload speed should be 110Mb - 110Mb.

Re: upgraded broadband to full fibre 900 but speeds very low

Bobsters1 — Mon, 17 Aug 2020 16:06:41 GMT

I've turned off everything and have done what you have stated and restarted hub but speed still 223mb download.

OK upload but very disappointed with download speed being only 1/4 of what I should get.

How do i go about looking into the hub itself?

Many thanks

Bobbie

Re: upgraded broadband to full fibre 900 but speeds very low

busterboy1 — Mon, 17 Aug 2020 17:16:56 GMT

@Bobsters1

Should be in the region of
Download 900mb
Upload 450mb

__________________________________________________________________________________________

Slightly puzzled why you are expecting 450mbps upload

Package is 910 Download / 110 Upload.

As @Forthay has explained there are others having similar issues but don't expect to get 450mbps upload because it just won't happen.

Re: upgraded broadband to full fibre 900 but speeds very low

Bobsters1 — Mon, 17 Aug 2020 17:38:53 GMT

Yes I know now upload is 110mb or whatever its the 900 download I am now trying to resolve

Many thanks

Bobbie

Re: upgraded broadband to full fibre 900 but speeds very low

Forthay — Mon, 17 Aug 2020 17:56:54 GMT

@busterboy1 corrected to @Bobsters1 after seeing @busterboy1 note On my mistake

@Bobsters1 If you’ve tried everything then it’s time to call the FTTP Team on 0800 587 4787

Be prepared with the details of everything you’ve done, your speed test results including when and don’t take no for an answer.

I hope they can help get this fixed quickly for you.

Re: upgraded broadband to full fibre 900 but speeds very low

busterboy1 — Mon, 17 Aug 2020 17:54:16 GMT

@Forthay

I think you should have tagged @Bobsters1 not me.🤣

Re: upgraded broadband to full fibre 900 but speeds very low

Forthay — Mon, 17 Aug 2020 17:58:00 GMT

@busterboy1 Sorry my mistake, corrected now. Thank-you for catching it.