https://community.bt.com/t5/Archive-Staging/Broadband-drops-out-multiple-times-a-day-speed-inconsistent/m-p/2083991#M1204440 Thank you, will do. Mon, 17 Aug 2020 23:38:02 GMT jack23 2020-08-17T23:38:02Z https://community.bt.com/t5/Archive-Staging/Broadband-drops-out-multiple-times-a-day-speed-inconsistent/m-p/2083968#M1204438 <P>Hello,</P><P>I've been having problems with my broadband since the end of July.</P><P>It started dropping out randomly, sometimes for a few mins, others I have to restart the Hub. Never happened before and I signed up over a year ago for full fibre (70Mb).</P><P>At the end of July I also upgraded to ultra fast fibre with BT Halo 1, 500Mb as I needed faster up/down speed (this is unrelated with the issues I describe here as they had already started before the upgrade to Halo 1 and the Hub replacement). The only difference is that now, when it works, it is indeed much faster than before.</P><P>However, the speed has also started being inconsistent, anywhere from 96Kbps (!) to 350MB. This morning was 20-70MB which is a fraction of the guaranteed 250MB. Funny thing is that Ookla or Fast.com give me the results above when&nbsp; it's slower but the BT speed checker always says it's all ok and within the guaranteed speed. It isn't.</P><P>When I go through the troubleshooting journey inside MyBT, I either end up being offered a mini hub (no point) or it acknowledges there is an issue and says a fix is coming on X date, two weeks later...</P><P>There are two of us working from home, transferring large files, remote meetings, remote access to computer... the lot.</P><P>You can imagine the frustration, especially when you're paying a premium for it.</P><P>&nbsp;</P><P>Thank you</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bt-checker.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/67809i9AB7E8F259FE4793/image-size/large?v=v2&amp;px=999" role="button" title="bt-checker.png" alt="bt-checker.png" /></span></P> Mon, 17 Aug 2020 21:12:25 GMT https://community.bt.com/t5/Archive-Staging/Broadband-drops-out-multiple-times-a-day-speed-inconsistent/m-p/2083968#M1204438 jack23 2020-08-17T21:12:25Z https://community.bt.com/t5/Archive-Staging/Broadband-drops-out-multiple-times-a-day-speed-inconsistent/m-p/2083988#M1204439 <P>Give the FTTP team a ring tomorrow. The mods here cannot assist with FTTP issues.</P><P>0800 587 4787</P> Mon, 17 Aug 2020 23:34:13 GMT https://community.bt.com/t5/Archive-Staging/Broadband-drops-out-multiple-times-a-day-speed-inconsistent/m-p/2083988#M1204439 pippincp 2020-08-17T23:34:13Z https://community.bt.com/t5/Archive-Staging/Broadband-drops-out-multiple-times-a-day-speed-inconsistent/m-p/2083991#M1204440 Thank you, will do. Mon, 17 Aug 2020 23:38:02 GMT https://community.bt.com/t5/Archive-Staging/Broadband-drops-out-multiple-times-a-day-speed-inconsistent/m-p/2083991#M1204440 jack23 2020-08-17T23:38:02Z https://community.bt.com/t5/Archive-Staging/Broadband-drops-out-multiple-times-a-day-speed-inconsistent/m-p/2083995#M1204441 <P>When it drops if easily accessable check the lights on the ONT.</P> Tue, 18 Aug 2020 00:05:14 GMT https://community.bt.com/t5/Archive-Staging/Broadband-drops-out-multiple-times-a-day-speed-inconsistent/m-p/2083995#M1204441 pippincp 2020-08-18T00:05:14Z