https://community.bt.com/t5/Archive-Staging/Why-does-package-guarantee-s-available-not-match-the-guarantee-I/m-p/2083986#M1204454 <P>Because the upgrade needs an engineer to perform as you'll be changing from a VDSL service to either G.Fast or FTTP.</P><P>Give the Ultrafast team a ring on 0800 587 4787.</P> Mon, 17 Aug 2020 23:24:53 GMT pippincp 2020-08-17T23:24:53Z https://community.bt.com/t5/Archive-Staging/Why-does-package-guarantee-s-available-not-match-the-guarantee-I/m-p/2083976#M1204453 <P>How come I am offered to pay for a package of upto 134mbs claiming a guaranteed speed of 100mbs then when I get to the checkout it says I'm estimated to get between 23 - 30mb with a guarantee of 18mbs?&nbsp;</P> Mon, 17 Aug 2020 21:56:39 GMT https://community.bt.com/t5/Archive-Staging/Why-does-package-guarantee-s-available-not-match-the-guarantee-I/m-p/2083976#M1204453 levimineur 2020-08-17T21:56:39Z https://community.bt.com/t5/Archive-Staging/Why-does-package-guarantee-s-available-not-match-the-guarantee-I/m-p/2083986#M1204454 <P>Because the upgrade needs an engineer to perform as you'll be changing from a VDSL service to either G.Fast or FTTP.</P><P>Give the Ultrafast team a ring on 0800 587 4787.</P> Mon, 17 Aug 2020 23:24:53 GMT https://community.bt.com/t5/Archive-Staging/Why-does-package-guarantee-s-available-not-match-the-guarantee-I/m-p/2083986#M1204454 pippincp 2020-08-17T23:24:53Z