This topic

Why can't I order Fibre?

jammy89 — Tue, 18 Aug 2020 13:38:41 GMT

Hi, hopefully someone can inform me what might be going on here.

Basically at the end of the month I am moving into a new house, the current tenants have fibre broadband as I checked with them however when I go to order Fibre on the BT website it says I can only get standard ADSL broadband as Fibre isnt available to my address. Whats going on here?

Re: Why can't I order Fibre?

VeteranISPUser — Tue, 18 Aug 2020 14:40:49 GMT

Hi @jammy89 It may help if you post your broadband checker results. Remember to remove your address (public community).

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Why can't I order Fibre?

jammy89 — Tue, 18 Aug 2020 15:01:48 GMT

Hi, i've attached the screenshot of the results

Re: Why can't I order Fibre?

pippincp — Tue, 18 Aug 2020 15:05:53 GMT

The caninet you are connected to is full and has no spare ports.

Re: Why can't I order Fibre?

jammy89 — Tue, 18 Aug 2020 15:08:43 GMT

@pippincp

Is there anything that can be done about this? The ADSL speed for this location is dire.

Re: Why can't I order Fibre?

busterboy1 — Tue, 18 Aug 2020 15:20:32 GMT

Can you not ask the current tenants not to cancel the service and you take over the payments unless they have already cancelled.

Correct me if I'm wrong but I'm sure this has been done before.

Re: Why can't I order Fibre?

licquorice — Tue, 18 Aug 2020 15:20:53 GMT

Keep checking and hope somebody cancels their service. If it says available, order straight away.

Re: Why can't I order Fibre?

jammy89 — Tue, 18 Aug 2020 15:23:37 GMT

@busterboy1wrote:
Can you not ask the current tenants not to cancel the service and you take over the payments unless they have already cancelled.
Correct me if I'm wrong but I'm sure this has been done before.

That would have been a good idea I suppose but they have already cancelled as they are moving soon

Re: Why can't I order Fibre?

jammy89 — Tue, 18 Aug 2020 15:24:52 GMT

@licquorice

Do you know if they will ever expand the service? Seems sort of backward for Openreach to not build enough capacity for the area they are upgrading considering they have targets to connect up the whole UK with fibre?

Re: Why can't I order Fibre?

busterboy1 — Tue, 18 Aug 2020 15:26:25 GMT

Damn.

As @licquorice states be sure to check daily and wait for a slot, I'm sure others are waiting too so its a game of who gets there first.

Re: Why can't I order Fibre?

licquorice — Tue, 18 Aug 2020 15:35:24 GMT

@jammy89 wrote:

@licquorice

Do you know if they will ever expand the service? Seems sort of backward for Openreach to not build enough capacity for the area they are upgrading considering they have targets to connect up the whole UK with fibre?

That's why they probably won't be adding capacity to the cabinet for FTTC, they are concentrating on providing full fibre, although in the unlikely event that the cabinet is sub-equipped with port cards, adding capacity might be relatively quick.

Re: Why can't I order Fibre?

jammy89 — Tue, 18 Aug 2020 15:42:23 GMT

@licquoricewrote:
@jammy89wrote:
@licquorice
Do you know if they will ever expand the service? Seems sort of backward for Openreach to not build enough capacity for the area they are upgrading considering they have targets to connect up the whole UK with fibre?
That's why they probably won't be adding capacity to the cabinet for FTTC, they are concentrating on providing full fibre, although in the unlikely event that the cabinet is sub-equipped with port cards, adding capacity might be relatively quick.

You say that they are concentrating on providing full fibre but if I check the Openreach website they say they dont even have plans for FTTP in my area and that they'll be bringing FTTC 'soon'.