This topic

Openreach installation

Scott83 — Tue, 18 Aug 2020 17:56:53 GMT

Hi all.

I have finally been able to order fibre to the prem.

I go "live" in a fews days time.

I'm due to receive my brand new smart hub 2 any day now.

So my question is, when should I expect Openreach to come to the premises to do whatever they need to do?

Will BT let me know or Openreach? Do they contact me as I assume they'll have to enter the property?

I'm currently on a copper line so there is no fibre line in the property.

Any help or advice would be greatly appreciated.

Cheers

Re: Openreach installation

gg30340 — Tue, 18 Aug 2020 18:02:50 GMT

See links

https://www.bt.com/help/broadband/how-is--fibre-to-the-home--installed-

https://www.bt.com/help/broadband/full-fibre/how-is-full-fibre-installed

Re: Openreach installation

garybs29 — Tue, 18 Aug 2020 18:10:25 GMT

You'll have been given the date/time when the internal installation should happen at the time of ordering plus on the order confirmatiom. Openreach should attend to do external work only before then which you don't need to be in for

Re: Openreach installation

Scott83 — Tue, 18 Aug 2020 19:20:27 GMT

Thanks for the reply.

Oh.... thats not a good start. I've double checked my order etc and nothing. Just states that my "kit" will be delivered and that I go "live" in a few days.

Any suggestions what I should do next.....please....

Re: Openreach installation

imjolly — Tue, 18 Aug 2020 19:23:35 GMT

Phone FTTP TEAM 08005874787

Re: Openreach installation

pippincp — Tue, 18 Aug 2020 19:28:54 GMT

@garybs29 Depends if it is a 1 or 2 stage install. Most installs now are 1 stage meaning everything is done at the same time, both inside and out.

Re: Openreach installation

Scott83 — Tue, 18 Aug 2020 19:31:35 GMT

Thank you....

Yet another call to BT.

Wish me luck

Re: Openreach installation

garybs29 — Tue, 18 Aug 2020 19:36:49 GMT

@pippincp i know but i was going by the fact they've mentiined there's a copper line already so likely to be a 2 stage

Re: Openreach installation

pippincp — Tue, 18 Aug 2020 20:07:22 GMT

@garybs29Please educate me, I'd be more than happy to know why. CBT fibre installs which Openreach are now using are 1 stage installs.

Re: Openreach installation

garybs29 — Tue, 18 Aug 2020 20:11:05 GMT

@pippincp The 1st link posted earlier by @gg30340 mentions 2 stage installations still, if that's changed BT need to update their info then

Re: Openreach installation

pippincp — Tue, 18 Aug 2020 21:56:48 GMT

What has that to do with a copper line already being there? Why does having a copper line mean a 2 stage install?

There are still some FTTP legacy installs that will be 2 stage those are before the introduction of CBT installs.

The https://www.broadbandchecker.btwholesale.com/#/ADSL will state if 1 or 2 stage install.